Successful retailers work hard to connect with their customers, create positive shopping experiences, and keep overhead low to boost margins. These are tough challenges at the best of times, but they are especially difficult when corporate budgets are tight and consumers enjoy lots of choices. To deal with this complex business environment, retailers are turning to Microsoft Speech Server technology. Speech Server helps retailers maximize their existing Microsoft technology investments while streamlining operations, improving the customer experience, and simplifying purchasing. Talking the customer's languageSpeech technology offers retailers the opportunity to reduce call center and customer service costs while improving cross-selling and up-selling potential. With Speech Server, a retailer could deploy a voice commerce solution that allows customers to call a toll free number to buy products, determine product availability, obtain order status, and locate stores. Laying the groundwork for the next generation of retail applicationsMicrosoft Speech solutions can help retail needs through: | • | Increased customer loyalty: customers can access account information at any time, order status is handled through a speech-enabled call center, and product notifications can be based on customer preferences. | | • | Improved customer service: speech-enabled systems that help customers shop in-store and provide store locations and directions. | | • | Improved employee knowledge and service: speech-enabled multi-modal devices allow instant access to product information for customers and allow employees to know current inventory levels, promotions, and rebate offers. | | • | Improved operational efficiency: speech-enabled password reset applications let employees easily reset their own passwords, reducing IT helpdesk calls. |
Order the Microsoft Speech Server Retail Evaluation KitGet your Microsoft Speech Server Retail Evaluation Kit today to hear Bill Gates' vision for Microsoft Speech Server and discover the business value of speech in the retail enterprise. The kit includes a 180-day evaluation version of Microsoft Speech Server, datasheets, and case studies about retail companies that are deploying speech, along with videos and demos covering retail business scenarios. Order yours today...
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