Ciara

I'm in my first year of the MACH programme – Microsoft Academies for College Hires. I'm a Technical Account Manager within Enterprise Services, which is part of the Irish subsidiary. Enterprise Services caters for large Irish customers through technical support and consultancy services.

As a Technical Account Manager, I'm responsible for owning, developing and maintaining the close working relationships with some of Ireland's largest customers. I'm the central point of contact for customers to ensure that they're happy and satisfied with the level of support they're provided with.

We don't have a typical day. My job is based on customer queries and issues, which you can never plan for. Sometimes I could be organising customer training sessions, running events. Other days I could be managing a support issue with a customer and one of our Microsoft engineers. I like to work from home sometimes. Or I could be on site with a customer or in the office.

As part of the MACH training, I've had a huge amount of training, as well as just being at Microsoft in general. When I arrived I went to Prague for two weeks' Inductory Soft Skills Training. Then I was whisked off to Seattle for three weeks' technical training before going to the UK and France for more training. But the training doesn't stop there. We also have a huge amount of online training and on the job training – so you never get lost along the way.