American Power Conversion (APC) contemplated major increases in its use of Siebel software—including consolidation of separate instances into a single, global database and expanding its use to include the real-time needs of its call center. That required even more performance than it was getting from Microsoft® SQL Server™ 2000 database software. So, the company upgraded to SQL Server 2005 Enterprise Edition (64-bit). Siebel transaction response times are 100 percent faster; the call center responds more quickly and cost-effectively to customers; the solution will scale to support a 300 percent increase in the current 3,000-user base; and availability is “rock-solid” according to the company. APC gets all this and more for less than half of the estimated cost of an Oracle-based solution, saving the company U.S.$800,000.
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MCI, one of the world’s largest global communications firms, provides voice, data, networking, and other services. MCI had more than two-dozen systems supporting 8,000 sales and support personnel. MCI saw an opportunity to integrate and increase the efficiency of its systems with newer technology, thereby reducing the costs to maintain them and improving the firm’s financial and business management. To achieve these goals, MCI teamed with Siebel, Microsoft, HP, and Accenture to test and deploy Siebel 7.5.3, running on Microsoft software and HP servers. The new, simplified system reduced costs and improved productivity in sales and related areas, such as legal and business development, by up to 25 percent. MCI executives gained a single, simplified view of the firm’s entire operations, a view that will give them critical information for making informed decisions.
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MCI Siebel Case Study Video

Housing Firm, Oakwood Worldwide, Increases Sales and Efficiency with Move from Mainframe to Microsoft. We now have a 360-degree view of our customers. That has allowed us to strategically target an increased penetration not only into current companies, but also new companies in those same markets.
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Global Technology Firm, Dimension Data, Saves $500,000 Yearly and Enhances Customer Service. Our management staff was comfortable consolidating the solution on Windows Server System and managing it halfway around the world because we knew we could support it easily and cost effectively.
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L'Oréal Gets 62 Per Cent Response Rate on Luxury Products Customer Promotion with Lower Direct Mail Costs. With the Siebel solution running on Microsoft Windows, we achieved a 57 per cent decrease in the volume of direct mail on one promotion. Through more accurate targeting, we achieved a remarkable 62 per cent response rate.
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Eurotel Chooses Siebel eBusiness Solutions on Hewlett Packard and Microsoft Platforms. Learn how a Microsoft Siebel solution has helped the largest provider of wireless voice and data services in the Czech Republic offer more service and value to customers.
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Altera Corporation Case Study: Circuit Maker Moves from Oracle and Unix to Microsoft Windows Server-based Solution Learn how Altera increased end-user adoption while reducing total cost of ownership for their Siebel Business Applications by migrating from Oracle/Unix to Windows/SQL Server 2000.
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