| Service Management at Microsoft IT
Service management is critical for IT services to be strategically valuable to Microsoft and its core business. The IT Service Management Office was formed to define and drive a consistent strategy through governance and standardization, innovation, performance measurement, client insight, and continuous improvement.
Added: Friday, 29 August 2008 How Microsoft IT Upgraded a Multi-Terabyte Database from Yukon to Katmai
Learn how Microsoft IT upgraded a 30-terabyte database from SQL Server 2005 to a pre-release version of SQL Server 2008, code named Katmai. The upgrade was part of Microsoft's dogfooding program that ensures that Microsoft becomes its first and best customer by using the product internally before releasing it to the outside world. By dogfooding Katmai, Microsoft was able to flush more bugs out of the product and perform a reality check that the product is actually as good as the product team says it is. Hear how the multi-terabyte database upgrade was planned, tested and implemented without a database backup by following a structured, organized and methodical approach.
Added: Monday, 25 August 2008 Developing A Centralized BI Solution Supporting In-Production Application Monitoring
Microsoft IT used Microsoft Office SharePoint Server 2007 with Excel Services to develop a scorecard which automates service level compliance reporting on internally developed applications, making it faster and easier for IT leaders to make business decisions.
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