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How Microsoft does IT
  • Top Trends
    Cloud Platform
    Constant connectivity had become an essential characteristic of the modern enterprise. By providing internet-based computing, Microsoft IT is supplying employees with centralized data storage and online access to computer resources anytime, anywhere. This on-demand utilization and elasticity of the remote applications and infrastructure has proven invaluable for Microsoft’s worldwide user base. To put it simply, cloud computing is the foundation for the next era of IT at Microsoft.
    Our world view
    Microsoft customers have broad, wide-ranging needs that are expanding rapidly as technology evolves.
    Our customers:
    • Are highly mobile and utilize multiple devices and platforms
    • Want 24x7 access to information and content
    • Expect a personalized experience
    • Value the opinions of peers over marketing messages

    We live and work in a mobile-first, cloud-first world. Microsoft employees are reinventing productivity to empower our customers to do more and achieve more. Microsoft IT is providing employees with centralized data storage and online access to business resources virtually anytime, anywhere. This on-demand utilization and elasticity of applications and infrastructure has proven invaluable for our end users.
    Why we are moving to the cloud

    Three words: Agility, economics and innovation. Cloud technology satisfies the CEO's desire for greater business agility, the CFO's desire to streamline operations, and the CMO's desire for a more innovative way to engage customers.

    Cloud computing gives Microsoft IT the infrastructure it needs to power the next generation of end user applications. It also elevates collaboration and productivity, enabling our employees to be more successful.

    "We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more."

    Satya Nadella, Microsoft CEO
    What we have learned
    • Effectively managing your LOB apps - reducing the portfolio
      How did we start? We began by simplifying our application portfolio. We viewed the move to the cloud as a great opportunity to digitize our business processes. In just over 5 years, our managed application portfolio went from 2,500 application to 1,100 applications.
    • Effectively managing your LOB apps - evaluating usage patterns
      At the same time we evaluated our application portfolio to see how our applications addressed our strategy. By evaluating usage patterns we were able to select the best candidates for re-architecting and migration to Azure PAAS or virtualization and moving to Azure IAAS.
    • Effectively managing your LOB apps - using all cloud models
      Once all the apps has been classified, assignments can be made: all new or re-architected apps move to PaaS, and everything else to laaS. Take the advantage of SaaS wherever it makes sense.
    • The economics of the cloud
      Like most IT organizations, Microsoft runs production, development, test and user acceptance testing (UAT) environments, and they typically run at peak capacity. With self-services provisioning using the cloud, application owners can request specific environments when they need them, and shut down what they don't. In addition, the move to cloud reduces the costs of managing physical space, hardware, and power that are associated with a traditional datacenter footprint.
    • Secure the infrastructure
      Cloud computing may seem risky because you cannot secure its perimeter-where are a cloud's boundaries? Microsoft IT has combined user education and awareness, outsourced services, segmentation and other strategies to make our transition to the cloud a safe and secure one. Every business must evaluate their unique situation and, with their auditor, assume an appropriate level of risk.
    • An evolution of the IT Pro skill set
      Cloud demands new roles, new skills, and a redeployment of resources to increase the strategic contribution of IT to the business. Whereas IT skills used to be focused on commodity services, in the cloud they are focused on strategic business initiatives. Here's an example of how Microsoft IT views certain skill sets.

      Commoditized Skills
         
      Strategic Skills for the new era
    Our ambition

    "We're comfortable with 93% of our portfolio moving to the cloud, and we're well on our way to that. By the time we're complete with that part of our portfolio, the remainder will be ready to move to the cloud."

    Jim DuBois, CIO of Microsoft
    Featured Content
    • Microsoft IT needed to migrate applications and server workloads from a large number of servers located in traditional data centers. With infrastructure replacement costs close to US$200 million, Microsoft IT wanted to leverage the capabilities and benefits of Microsoft Azure to replace the existing...
    • Learn about Microsoft IT’s cloud strategy, how we will leverage the different Azure offerings for our internal applications. What applications best fit IaaS, PaaS, SaaS? How did we segment our applications and understand where we get the most value from our migrations and how did we build a roadmap ...
    • The processes and tools that the Microsoft sales organization previously used had become overly complex and kept sellers from focusing on their customers. Starting with the principle that Microsoft should use the products that it sells to customers, Microsoft corporate and field groups worked togeth...
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