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How Microsoft does IT
  • Top Trends
    Social & Productivity
    At Microsoft IT, we are agents of productivity. Productivity is the business value proposition of everything we do. Today, IT is not just thinking about connecting hardware and software services to enable the cloud, but is also thinking about what services will allow our employees to make decisions better and faster than ever before. Microsoft IT has learned that the immediacy of online communication and collaboration enhances dialogue between employees, and between Microsoft and its customers, partners, and vendors.
    It's a hyper-connected world

    Today, we live in a mobile-first, cloud-first world, and like other IT organizations, we are striving to drive transformation to enable our business and employees. The cloud helps remove complexity, increase collaboration, and get stuff done.

    Why social makes sense

    With more than 90,000 engaged users in the Microsoft Yammer network and millions of IMs each month, we've seen that people can connect more efficiently with colleagues, customers, and partners using social tools. Collaboration with our customers and partners helps drives efficient and powerful decisions. And with an extensive external Yammer network, and hundreds of external social properties worldwide, we go where customers and partners interact online.
    Select a group below to see how they use social tools today.
    Social allows sales teams to organize and collaborate around a customer. The sales team in Microsoft Switzerland has embraced social collaboration to improve customer relations, improve agility, and speed up the sales process.
    Relationship marketing uses social channels to nurture relationships with fans, re-engage customers on a regular basis, and integrate with machine learning capabilities to predict needs and behaviors.
    Information workers
    Industry studies have shown that social technologies can increase worker productivity by 20 to 25 percent. We have witnessed this productivity boost first-hand among our employees.
    Industry studies have shown that 20 percent of online consumers expect a response within one hour via social media. With this in mind, Microsoft IT expanded the company's online support services using proactive chat, videos and social support capabilities.
    Collaborate beyond your business, and improve partner and supplier relationships by anticipating their changing needs. Microsoft IT is helping employees connect with partners, overcome geographic barriers and unify informational silos by using social tools such as Yammer, SharePoint Online and Skype for Business.
    • What we have learned

      Being productive anywhere empowers a global workforce

      Skype for Business is a productivity solution that simplifies employees' lives by allowing them to work and connect with others anywhere. Skype for Business presence allows employees to see each other's availability, making it easy to meet.
      meetings per month with Skype for Business
    • What we have learned

      Leaders can stay better connected to their people by breaking down silos

      Flatten your hierarchy by connecting executives with their geographically- dispersed workforce, exposing hidden talent, and improving service.
      Yammer users engaged per day
    • What we have learned

      Boosting employee productivity to accelerate time-to-market

      Update your productivity platform to support knowledge-sharing and collaboration, while reducing expenses and speeding up processes. SharePoint Online tools and services help users manage information and collaborate efficiently.
    • What we have learned

      Connecting people and sharing information enriches global teamwork

      Use productivity solutions to connect the right people with the right information to improve decision-making across business divisions globally.
      monthly instant messages on Skype for Business
    • What we have learned

      Sales people unify around customers and partners

      Give sales teams a new way of working by linking together all aspects of the customer relationship to deliver a better offering and bring order to the sales process. Yammer provisions 700 Microsoft-sponsored external networks that include customers and partners.
      customers and partners on Yammer
    Our ambition

    "We need to move from tools focused on our individual abilities to tools that empower social productivity. There are times for independent, high-quality work. But increasingly, we collaborate across teams and around the world."

    Jacky Wright, Vice President, Strategic Enterprise Services IT
    Featured Content
    • Learn how Microsoft uses the Skype for Business platform for Enterprise support. See how they integrated a User Entry Portal and Enterprise Contact Center platform into a single solution and how Microsoft IT views the future of support in a world of Universal Communications. Skype for Business gives...
    • The Microsoft IT team that is responsible for hosting customer and partner content for Microsoft Dynamics needed to replace an outdated and cumbersome content management system (CMS) with a solution that would better support a complex range of content and customer needs. Using Microsoft SharePoint 2...
    • Microsoft IT created the Microsoft Elite program to transform the culture of early adoption. The aim was to re-engage the employee base using a purpose-driven social community in Yammer and leaderboard gamification in SharePoint Online. The Elite program allows for easy onboarding and provides early...
    • Before Office 365 was released to the public, Microsoft weighed the pros and cons of migrating its many mailboxes to Office 365 Exchange Online. The company determined that the move was worth the risk and effort because of the many potential advantages of having its mailboxes in the cloud. The IT Ex...
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