Latin American Primary and Secondary Education Roadmap

Software and Hardware
Curriculum and Administration
Help Desk Services
Leadership Support
Deployment Blueprints
Data Management


		Curriculum and Administration These are some examples of Best Practices on Curriculum and Administration program in Latin America (with the links to access further information):

The Pontifical Catholic University of São Paulo, Brazil, and the Bureau of Education of the State of São Paulo developed (ICT) Leadership Training Program for principals. Targeted to school administrators and leaders, the program integrates Information and Communication Technology (ICT) skills with school management. The two main goals are to incorporate ICT in school management and daily activities and to develop in-service methodology in collaboration with the participating bureaus.


		Help Desk Services These are some examples of Best Practices on Help Desk program in Latin America (with the links to access further information):

Student Help Desk is called Programa Aluno Monitor in Brazil, which has been developed through Partners in Learning(PIL) Grants to deliver Information and Communication Technology (ICT) skills training.

It’s a comprehensive help desk program that enables teachers and students to administer computer labs, and is an example of training for employability replicable model. Go to www.alunomonitor.com.br to learn more.



	Watch video of Aluno Monitor initiative in Brazil here

In Brazil, the Student Leadership Program with the Ayrton Senna Institute, “Your School at 2000 per Hour”, aims to develop competencies and implement interactive learning methodologies and management to help students, teachers, and administrators. “Your School at 2000 per Hour” Program, is an agreement with the public sector, that helps students acquire such skills as proactive behavior and problem solving skills.

The Digital Challenge – Developers Juniors is a program in Brazil with a goal to introduce15-19 year old students to the software development area. The training course identifies talents, develops capabilities and encourages youth to pursue technical careers. These students will be hired by independent software vendors (ISV) that require new talent. A sustainability concept is included in this program to create a bridge between schools and the IT industry, to increase youth employment and respond to the ISV work force demand.

The Help Desk Student Program in Brazil has helped 206,000 students access the content from São Paulo, Paraíba, Ceará, Goiás, Pernambuco, Distrito Federal, Rio Grande do Sul, Minas Gerais, Rio de Janeiro, Paraná, and Bahia states. The program was implemented through partnerships with non-governmental organizations: Crescer NGO, the Bradesco Foundation, Rotary Foundation, Instituto Ayrton Senna, and Oxigênio NGO, and by the Secretary of Education staff. View the Video here

The Help Desk Breaking Barriers Program in Brazil brings the digital world closer to students, parents, communities, and school employees by creating a practical environment to promote digital inclusion. In Piquerobi, this meant opening the computer lab at Maria Aparecida Queiroz Casari School on weekends and training Help Desk students to help people there.

Microsoft’s Brazil educational programs help “Campo Limpo Paulista” through their Help Desk Student program and IT Academy program, in partnership with Helix Tecnologia Ltda. The goal is to promote digital inclusion and develop the local economy by providing a better education for the region with the involvement of 4,500 students and 80 teachers. The region cannot develop its industry, agriculture and commercial activities because of its localization and geographic situation. Therefore the objectives of this program include increasing economic activity through the training of a qualified technology workforce. The long-term goal is to provide recognized certification for qualified professionals who will attract technology companies to the city.

Access was enabled through School Agreements to provide Microsoft Windows. Training was provided through Helpdesk Student, with basic training in Information and Communication Technology (ICT); through Microsoft IT Academy program, providing professional training and certification for market demands; and through the ICT for principals training, where school leaders receive training in ICT. Certification to generate employability was also in place: Certification MOS and IC3 through the Certiport testing center; and MCP through the VUE testing center.

Latin American Primary and Secondary Education Roadmap

Operación Red
Caribbean and Central America: El Salvador
21st Century Skills: Support: Services: Help Desk Student

“Operación Red” is a program in El Salvador that teaches students from grades 9th to 12th in the use of IT tools. During the first three years students focused on Web design with co-sponsorship by Microsoft local offices. This is the 4th year of the program. With the assistance of the Partners in Learning Help Desk Curricula and Movie Maker, we have oriented the program in three major activities:

•	Grado Digital: all teachers and students trained and certified (April-May)
•	Help Desk: all students trained and Help Desk teams implemented in 700 school (May-August)
	– In site training at schools – Help Desk Video to be broadcasted twice a week in morning and afternoon schedule, so that it can be watched at schools in both shifts – El Diario de Hoy (major local newspaper) publishes the student notebook at the end of each lesson and electronically – ITCA makes final test and gives a Certification of Competencies that enables the student to the workforce.
•	Digital Story Telling: all teachers and students trained (Sep-Oct)

IMPACT:
•	Grado Digital
	– 3,000 teachers trained and certified in Grado Digital – 100,000 students trained and certified
•	Help Desk
	– 3,000 teachers trained – 100,000 students trained – 700 school implementing Help Desk teams
•	Digital Story Telling: 3,000 people trained

For more information visit: www.operacionred.com
Or contact Liz Romero: liz.romero@microsoft.com

Operación Red in El Salvador is a program that teaches students from 9th to 12th grades in the use of IT tools. During the first 3 years students focused on Web design with co-sponsorship by Microsoft local offices. The past year has included the assistance of the Partners in Learning Help Desk Curricula and Movie Maker. Go to http://www.operacionred.com/
2007/index.asp to learn more.

The Help Desk TV programs developed by Tec Monterrey University from Mexico will be used in El Salvador to broadcast 30 programs twice a day and twice a week on Channel 10 of TV Educativa and Channel 99 of Francisco Gaviria University. The TV programs are in Spanish. Every two weeks the local newspapers “El Diario De Hoy” will publish a workbook to complement the training.

The national government also provides a certification that is included as part of their professional development: www.elsalvador.com.

View the launch and video here.
To access the TV schedule,
please visit:
http://www.miportal.edu.sv/

The Help Desk program for students and teachers in Costa Rica provides TV and online training: www.microsoft.com/latam/educacion/
lacompu/default.asp. There were 10,676 schools impacted by the Help Desk Program and 117,226 students trained.