Ordering Microsoft Press Products FAQ
Questions and Answers About Ordering Microsoft Press Products
| Q. | How do I order directly from Microsoft by fax, telephone, and mail? | ||||||
| A. | If you made a purchase direct from Microsoft Press through fax, telephone, or mail, and for any reason are not satisfied with your direct purchase, you may return it to us for a full refund within 30 days of receipt of shipment. Please see the Microsoft Press Terms and Conditions for information on any applicable refund policy. Customers are responsible for shipping charges from returned books and software. All returns must be in resalable condition and must be accompanied by the original packing slip or a photocopy of it. Please send returns to: | ||||||
| Q. | How do I return products ordered from other merchants? | ||||||
| A. | Returns of purchases made from other resellers must be returned to that reseller.
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| Q. | Is sales tax charged? | ||||||
| A. | Applicable local or state taxes will be charged on your order and added to the total at the time the order is filled. Actual sales tax will be charged at the time your order is shipped from the merchant you selected. Microsoft reserves the right to correct tax rates or collect the sales tax assessed by additional states as required by law, without notice. | ||||||
| Q. | What if I don't agree with the terms contained in the package or want to return something I've ordered? | ||||||
| A. | If for any reason you are not satisfied with your direct purchase or license from Microsoft Press, you may return it to us (postage prepaid) for a full refund within 30 days of receipt of shipment, provided that you may not retain any copies of any item that you return to us. All returns must be in resalable condition and must be accompanied by the original packing slip or a photocopy of it. Please send returns to: | ||||||
| Q. | What if I have additional questions? | ||||||
| A. | We want Microsoft Press ordering to be convenient and easy to use, so if you have any questions call (800) MSPRESS. Our hours are Monday–Friday, 5:00 A.M.-7:00 P.M. Pacific time. We can also be reached by fax at (716) 447-7330. We can also be contacted by mail: If you have a problem with your bill or with receiving your order, please contact your merchant directly. | ||||||
