As an enterprise support technician, you typically are the face of IT for people working in medium-sized organizations or larger enterprises. You might start by deploying and supporting desktop operating systems. But depending on the company's size, you might specialize in a support area, such as troubleshooting networks or managing security.
Second-level support
Lead desktop support technician
Help desk technician
Network engineer
Senior support staff
GeneralInstall desktop operating systemsConfigure and troubleshoot hardwareConfigure and troubleshoot networks
BeginnerConfigure and maintain Active Directory
IntermediateManage desktop systemsSupport and maintain desktop applications
ExpertDeploy desktop operating systemsManage desktop securityConfigure and troubleshoot networks
More than two years
90 percent customer support
10 percent projects
