Supporting Users and Troubleshooting a Microsoft® Windows XP Operating System (70-271)

Supporting Users and Troubleshooting a Microsoft® Windows XP Operating System (70-271)
Published:January 05, 2005Language:English
Author:Walter Glenn, Patricia L. Barton, Chuck Brooks, Brian AlleyTechnology:Microsoft Windows Server 2003
Length:752 PagesISBN 13:9780735620773

List Price:

$ 65
About The BookOfficial Microsoft Learning textbook designed for the academic classroom that covers the topics and skills in the 70-271 exam.

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
About Walter Glenn, Patricia L. Barton, Chuck Brooks, Brian AlleyBrian Alley has almost twenty years’ computing experience, working as a contract consultant primarily at law enforcement agencies installing networks and custom software. Joining Boston University's Corporate Education Center in 1992, Brian joined BUCEC and became a full-time staff instructor in 1995.As an MCT and MCSE, Brian is currently certified to teach over 20 Microsoft coursesHe has served on the A+ Advisory Committee and is currently working with the CompTIA Internet+ Advisory Committee. He is currently A+, iNet+, and Network + certified, in addition to being an MCT, MCP, and MCSE.
Other Books By Walter GlennOther Books By Patricia BartonOther Books By Chuck BrooksOther Books By Brian Alley
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