[MOAC] 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System (70-272):

[MOAC] 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System (70-272):
Published:October 24, 2004Language:English
Author:Joli Ballew, Owen FowlerTechnology:Microsoft Windows Server 2003
Length:592 PagesISBN 13:9780735620766

List Price:

$ 65
About The BookOfficial Microsoft Learning textbook designed for the academic classroom that covers the topics and skills in the 70-272 exam.

A complete program with textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students prepare for Microsoft Certified Desktop Support Technician (MCDST) Exam
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The MCDST is a new, two-exam credential available from Microsoft Learning. The certification assesses the skills needed for working in a variety of environments, from corporate environments to phone support for home users, remote support, and retail counter support. A complete set of instructor resources supports the book.
About Joli Ballew, Owen FowlerJoli Ballew is a technology trainer, network consultant, and professional writer, in the Dallas area. She also writes a column for Microsoft’s Windows Expert Zone. Her experience includes teaching (in both the high school and higher education level), education content consulting, network administrator, PC technician, and technical writing. She earned her MCSE, MCT and A+ certifications in less than 14 months. She is the author of several books, including Windows XP: Do Amazing Things (Microsoft Press).

Owen Fowler is an experienced network technologist, having worked as a networking professional for the past several years in a number of different environments. He currently runs his own consulting business, covering networking and operating system issues.

Dave Field is an experienced author and editor of academic books focused on technical topics, specifically the Microsoft certification tracks. He has participated in an number of projects for Osborne/McGraw-Hill, and now Microsoft Learning. Dave also has a wealth of teaching and training experience in the technical field.
Other Books By Joli Ballew
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