Course 50573A:

Premier Support for Lync Partners Tier 2

Length:10 Days
Published:June 15, 2012
Language(s):English
Audience(s):IT Professionals
Level:300
Technology:Microsoft Lync Server 2010
Type:Course
Delivery Method:Instructor-led (classroom)
About this Course
This 10-day instructor-led course provides students with the knowledge and skills to setup and troubleshoot Lync Server and various Lync Server issues. The course focuses on an introduction to Lync, Lync Server 2010 Supportability, publishing and validating a deployment using topology builder, preparing Active Directory, deploying enterprise edition server, Lync Server Control Panel, Lync Server Management Shell, deploying standard edition, edge server, and director, Exchange UM Integration, media negotiation, deploying a branch site, conferencing, Enterprise Voice, Call Admission Control and E911, media bypass and private lines, monitoring and archiving, enterprise Voice Resilience, monitoring with SCOM, and DNS Load balancing and draining.
Audience Profile
This course is intended for Premier Lync Server partners that have met certification requirements for this Tier One course.
 
Recommended Requirements for Delivering PSLP Training:
 
Processor: Quad Core Intel/AMD 64-bit or emulated 64-bit processor with Virtualization Technology capabilities and a processor speed greater than or equal to 2.0 GHz
Hard Disk: At least 1 TB
RAM: At least 24GB
DVD/CD: CD-ROM/DVD
Network Adapter: 1 Gb/s required full duplex
Sound Card: Yes
Video Adapter: At least 256 MB (Vista/2008 capable)
Monitor: Super VGA monitor (17 inch/43 centimeter) or better
Ports: USB 2.0
 
 
Recommended Trainer Requirements:
For PSLP program, a trainer must fulfill the following requirements.
  1. Meet competency requirements for each course they deliver
    • Acquire a score of 88% or better on either/both Tier 1 and Tier 2 Assessments, determined by the course that will be delivered.
    • Demonstrate instructional presentation skills.
      Option 1. Provide evidence of your Certified Technical Trainer (CompTIA CTT+) certification from CompTIA
      CompTIA CTT+ is a cross-industry certification that validates that a technical instructor has attained a standard of excellence in the training industry. CompTIA CTT+ consists of two tests: a computer-based test that is available at Prometric testing centers, and a video submission.
      Option 2. Attend and pass a presentation skills course
      Prove that you have passed a presentation skills course or train-the-trainer course from a CompTIA Learning Alliace provider or from one of the additional presentation skills training providers.
      Option 3. Prove that you are an experienced technical trainer
      Provide evidence of your certified instructor credential from any one of these vendors:
      Microsoft
      Cisco Systems
      Option 4. Prove that you are an instructor at an accredited academic institution
      Provide evidence of your employment status with an accredited academic institution.
      Option 5. Trained with a CTS Lync Engineer for preparation to redeliver PSLP
  2. Administer course evaluations to every student and maintain high customer-satisfaction scores.
At Course Completion
After completing this course, students will be able to:
  • Identify Lync 2010 server and client features
  • Understand Lync Server 2010 Supportability
  • Publish and validating a deployment using topology builder
  • Prepare Active Directory
  • Deploy enterprise edition server
  • Use Lync Server Control Panel and Lync Server Management Shell
  • Deploy standard edition, edge server, and director
  • Understand Exchange UM Integration and media negotiation
  • Deploy a branch site
  • Understand topics like conferencing, Enterprise Voice, Call Admission Control and E911, media bypass and private lines
  • Setup monitoring and archiving
  • Understand enterprise Voice Resilience
  • Monitor Lync with SCOM
  • Understand DNS Load balancing and draining
Course OutlineModule 1: Introduction to New Features
This module introduces you to the new features of Lync Server 2010.
Lessons
  • Introduction to New Features of Lync
  • New Client Features
  • What's New for Devices
After completing this module, students will be able to list the:
  • New Lync Server 2010 features.
  • New Lync 2010 client features.
  • Introduce new devices.
Module 2: Lync Server 2010 Supportability
This module introduces the guidelines around topologies, hardware, and software in regards to what Lync Server 2010 supports.
Lessons
  • Supportability
After completing this module, students will be able to speak to the following:
  • Active directory support.
  • Supported Lync Server 2010 Topologies.
  • Supported server collocation.
  • Supported migration paths and coexistence.
  • Supported hardware.
  • Server software and infrastructure support.
  • Client and device infrastructure support.
Module 3: Lync Server Topology Builder Introduction
This module introduces the Lync Server Topology Builder.
Lessons
  • Topology Builder
Lab : Lync Server Topology Builder Introduction
  • Preparing the lab Environment
  • Installing the Topology Builder
  • Starting the Topology Builder and Creating a Central Site
  • Exploring the Topology Builder to Define a Second Central Site with Standard Edition Front End Topology
  • Defining and Enterprise Edition Front End Pool Topology
  • Defining an Archiving and Monitoring Server
  • Further Exploration of the Topology Builder
After completing this module, students will be able to:
  • Identify Simple URLs.
  • Understand Requirements for installing Topology Builder.
  • Understand Requirements for publishing a topology.
  • Understand Requirements for administering a topology.
  • Defining a topology with Topology Builder.
    • Configuring initial deployment definitions.
    • Configuring server roles.
  • Publish a Topology.
Module 4: Preparing Active Directory Domain Services for Lync Server 2010
This module helps you prepare Active Directory Domain Services for Lync Server 2010.
Lessons
  • Preparing Active Directory Domain Services for Lync 2010
Lab : Preparing Active Directory Domain Services for Lync Server 2010
  • Preparing Active Directory
After completing this module, students will be able to complete the following tasks:
  • Identify Active Directory Infrastructure Requirements.
  • Identify Changes for Office Lync Server 2010.
  • List Active Directory Preparation Prerequisites.
  • Understand Administrator Rights and Roles.
  • Use Active Directory Preparation Cmdlets.
  • Understand Locked Down Active Directory Requirements.
  • Review Custom Container Permissions.
  • Use Schema Batch Import Tool.
  • Run Schema Preparation.
    • ADSI Edit.
    • Using Cmdlets to Run Schema Preparation.
    • Using Setup to Run Schema Preparation .
  • Run Forest Preparation.
    • Using Cmdlets to Run Forest Preparation.
    • Using Setup to Run Forest Preparation.
    • Using Cmdlets to Reverse Forest Preparation.
  • Run Domain Preparation.
    • Using Cmdlets to Run Domain Preparation.
    • Using Setup to Run Domain Preparation .
    • Using Cmdlets to Reverse Domain Preparation.
  • Prepare a Locked Down Active Directory Domain Services.
  • Identify Changes Made by Forest Preparation.
  • Identify Changes Made by Domain Preparation.
  • Identify Changes made by Schema Preparation.
    • New Active Directory Classes.
    • New Active Directory Attributes .
    • Modified Active Directory Classes.
Module 5: Deploying Enterprise Edition Server
This module introduces the process for installing Lync Server 2010 Enterprise Edition Pool and Front End Servers.
Lessons
  • Installing Lync Server 2010 Enterprise Edition
Lab : Publishing and Validating a Deployment Using Topology Builder
  • Preparing the Topology for Lync Server 2010
  • Publishing a Topology
  • Deploying Lync Server 2010 Enterprise Edition Pool front End Servers
  • Deploying the Archiving and Monitoring Servers
  • Deploying Monitoring Server Reports to an Instance of SQL Reporting Services
  • Validating the Deployment using Topology Viewer
After completing this module, students will be able to:
  • Explain Server Requirements
  • Define DNS Requirements for an Enterprise Pool
  • Define Certificate Requirements for Internal Servers
  • Define Topologies and Components
    • IM and Presence
    • Conferencing Topologies for Enterprise Edition
  • Deploy an Enterprise Edition Pool
  • Define the Topology in Topology Builder
  • Set Up Front End Servers and the Enterprise Pool
    • Install the Local Configuration Store
    • Install Front End Servers
    • Delegate Setup Permissions
    • Configure Certificates for Front End Servers
  • Test the Pool Deployment
  • Add Server Roles to the Enterprise Pool
Module 6: Communications Server Control Panel
This module introduces the Communications Server Control Panel management tool. The topics in this section give an overview on how to use Communications Server Control Panel to configure and manage your Lync Server 2010 deployment.
Lessons
  • Communications Server Control Panel
  • Lync Server Management Shell
Lab : Managebility Modalities using Communications Server Control Panel
  • Overall Layout
  • Basic Layout
  • Inline Form
  • Overlay Form
  • Table
  • Toolbar
  • Filter and Search
  • IM/Presence
  • Conferencing
  • Voice routing
  • Clients
After completing this module, students will be able to use the Communications Server Control Panel to:
  • Manage Users.
  • Manage Computers in Your Topology.
  • Filter Instant Messages and Client Versions.
Module 7: Lync Server Management
This module introduces Lync Server Management Shell.The topics in this section give basic guideline on how to use Lync Server Management Shell to configure and manage your Lync Server 2010 deployment.
Lessons
  • Lync Server Management Shell
  • Windows Power Shell for Microsoft Lync Server 2010
  • Management Shell Sample Scripts
Lab : Manageability Modalities PowerShell Exploration
  • Listing the Policy and Setting Cmdlets
  • Creating New Policies
  • Modifying Existing Policies
  • Assigning Policies
  • Removing Policies
  • Working with Settings
After completing this module, students will be able to do to the following:
  • Use Windows PowerShell for Microsoft Lync Server 2010.
  • Find how to obtaing Cmdlet Help.
  • Learn about the Lync Server 2010 PowerShell Blog.
  • Explore UI-to-PowerShell Mapping.
  • Use Management Shell Sample Scripts.
    • Listing All the RBAC Roles for a User.
    • Listing all the Users Holding a Specified RBAC Role.
    • Listing All the Users in a Site.
    • Combining the Output of Get-CsAdUser and Get-CsUser .
    • Create a Copy of a Policy.
    • List Available Line URIs.
    • Assign a Policy to a Group.
    • Create a New Response Group.
    • Create a New Interactive Response Group.
Module 8: Deploying Standard Edition Server and Director
This module introduces the process for installing Lync Server 2010Standard Edition Server and Director Servers.
Lessons
  • Deploying Lync Server 2010 Standard Edition
  • Deploying Lync Server 2010 Director
Lab : Deploying Standard edition Server and Director
  • Deploying Lync Server 2010 Standard Edition Server
  • Deploying the Director
After completing this module, students will be able to:
  • Configure DNS Records for a Standard Edition server.
  • Prepare first Standard Edition server.
  • Configure the Standard Edition server.
Module 9: Deploying Edge Server for External User Access
This module introduces the student to Edge Server for Lync Server 2010
Lessons
  • Deploying Edge Components for External user Access
Lab : Deploying Edge Server
  • Define the Topology for a Single Edge Server
  • Export the Topology and Copy it to the Edge Server
  • Setup the Edge Server
  • Configure DNS for Edge Support
  • Setup Reverse Proxy Server
  • Configuring Support for External Access
After completing this module, students will be able to do to the following:
  • Understand the Deployment Process for External User Access.
    • Deployment Prerequisites for External User Access.
    • Information Requirements for External User Access.
    • Deployment Process for Edge Servers.
  • Learn about Edge Deployment Tools.
  • Deployment Best Practices for External User Access.
  • Preparing for Installation of Servers in the Perimeter Network.
    • System Requirements for Edge Components.
    • Hardware and Software Requirements for Edge Components.
    • Supported Server Collocation for Edge Components.
  • Configure DNS for Edge Support .
    • Determining DNS Requirements .
    • Configure DNS Records for Edge Support.
    • Configure the DNS Suffix for Edge Servers.
  • Configure Firewalls and Ports for External User Access.
    • Determining Firewall and 50k Port Range Requirements .
    • Configure Ports on the Firewall of the Edge Servers.
  • Understand Topologies for External User Access.
  • Request Edge Certificates.
    • Request Certificates from a Public CA.
    • Request Certificates from an Internal Enterprise CA.
    • Set Up Certificates for the Internal Edge Interface.
    • Set Up Certificates for the External Edge Interface.
    • Set Up Certificates for the Reverse Proxy.
  • Prepare for Support of Public IM Connectivity.
  • Setting Up Edge Servers .
    • Setting Up Network Interfaces for Edge Servers.
    • Setting Up Reverse Proxy Servers.
  • Configuring Support for External User Access.
    • Enable and Configure Remote User Access.
    • Configure Access for Federated Partners .
    • Monitor and Control Federated Partner Access.
    • Enable and Configure Anonymous Participation in Conferences.
    • Configure IM Provider Support on Edge Servers.
  • Verifying Your Edge Deployment.
    • Verify Connectivity Between Internal Servers and Edge Servers.
    • Verify Connectivity for External Users.
Module 10: Exchange UM Integration
This module introduces Lync Server 2010 integration with Exchange Unified Messaging (UM) for combining voice messaging and e-mail messaging into a single messaging infrastructure.
Lessons
  • Exchange Unified Messaging Integration
Lab : Exchange UM Integration
  • Configuring Lync Server 2010 integration with Exchange 2010 UM
After completing this module, students will be able to:
  • Identify Features of Integrated Unified Messaging and Lync Serve
    • Call Answering
    • Outlook Voice Access
    • Auto Attendant
    • Fax Services
  • Identify Components and Topologies for Unified Messaging
    • Exchange Server Components
    • Supported Topologies
  • Explain Guidelines for Integrating Unified Messaging and Lync Server
  • Explain Process for Integrating Unified Messaging and Lync Server
  • Unified Messaging Integration Process
Module 11: Media Negotiation for External User Access STUN/TURN/ICE
This module defines the use of STUN/TURN/ICE for Media Negotiation across nonroutable networks including NAT in Lync Server 2010.
Lessons
  • Implementing STUN/TURN/ICE through NAT for RTP
Lab : External Media Negotiation
  • Establishing a Call between Internal and External clients Where MRAS is needed for NAT or Firewall Negotiations
  • Client side Tracing
After completing this module, students will be able to:
  • Establish a Call between Internal and External clients
  • Enable Client side Tracing
Module 12: Deploying a Branch Site
This module introduces Lync Server 2010 Survivable Branch Server and the Survivable Branch Appliance and configuring branch users for enterprise voice and resiliency options in a Branch Site.
Lessons
  • Deploying Branch Sites
Lab : Deploying Survivable Branch Server
  • Deploying a Survivable Branch Server
  • Migrating remaining OCS 2007 R2 Users to Lync Server 2010
  • Configuring a Survivable Branch Server
After completing this module, students will be able to:
  • Deploy Branch Sites.
  • Provide PSTN Connectivity at a Branch Site.
  • Configure a Trunk with and without Media Bypass.
  • Deploy a Survivable Branch Appliance or Server.
  • Central Site Tasks for Deploying a Survivable Branch Appliance or Server.
    • Adding a Survivable Branch Appliance to Active Directory.
    • Adding Branch Sites to the Topology.
  • Branch Site Tasks for Deploying a Survivable Branch Appliance or Server.
    • Configuring Users for Branch Site Resiliency.
    • Enabling Users for Enterprise Voice.
    • Creating the VoIP Routing Policy for Branch Users.
    • Configure Voice Mail Rerouting Settings.
    • Using Cmdlets to Deploy a Survivable Branch Appliance.
    • Managing a Survivable Branch Appliance.
Module 13: Conferencing
This module introduces conferencing, including the components, hardware and software, and major steps in the deployment process.
Lessons
  • Conferencing
Lab : Configuring and Using Unified Conferencing
  • Configuring Dial-in conferencing
  • Experiencing Dial-in conferencing
  • Create and Edit conferencing Site Policies
  • Create and Apply a conferencing User Policy
After completing this module, students will be able to:
  • Plan for Conferencing.
    • A/V Conferencing Network Bandwidth Requirements.
    • Enabling external participation.
    • Compatibility among meeting types and client versions.
    • Bandwidth Management, Compliance and other Features.
    • Topologies for Web Conferencing and A/V Conferencing.
    • Hardware requirements.
    • Collocation.
  • Setup Dial-In Conferencing.
    • Topologies.
    • Components.
    • Hardware and software requirements.
    • Port requirements.
    • Supported clients.
    • Deployment process.
Module 14: Enterprise Voice
This module introduces Enterprise Voice, planning for, and deploying it for Lync Server 2010.
Lessons
  • Enterprise Voice
Lab : Enterprise Voice Troubleshooting
  • Falling to call Bobby Moore
  • Incoming PSTN Fails
  • PBX Dialing Part 1
  • PBX Dialing Part 2
After completing this module, students will be able to:
  • Understand Lync Server 2010 Conferencing capabilities
  • Plan for Conferencing
    • A/V Conferencing Network Bandwidth Requirements
    • Enabling external participation
    • Compatibility among meeting types and client versions
    • Bandwidth Management, Compliance and other Features
    • Topologies for Web Conferencing and A/V Conferencing
    • Hardware requirements
    • Collocation
  • Setup Dial-In Conferencing
    • Topologies
    • Components
    • Hardware and software requirements
    • Port requirements
Module 15: Call Admission Control, Location Information Service and E911
This module introduces Lync Server 2010 Call Admission Control (CAC), Location Information Service (LIS) and E911 as it relates to Audio/Video performance and Emergency Calling.
Lessons
  • Call Admission Control
  • E911
Lab : Deploying CAC, LIS, and E911
  • Create Network Regions, Sites, and Subnets
  • Configuring Call Admission Control
  • Configure Enhanced 9-1-1 settings
  • Configure the Location Database
After completing this module, students will be able to:
  • Explain Call Admission Control
    • Planning for Call Admission Control
      • Network Considerations
      • Call Admission Control of Outside Users
      • Call Admission Control of PSTN Connections
      • Compatibility of Call Admission Control with Earlier Versions of Communications Server
    • Deployment Best Practices
    • Deployment Process for CAC
      • Deployment Prerequisites for Call Admission Control
      • Information Requirements for Call Admission Control
      • Information Requirements for Call Admission Control Deployment
  • Understand Location Information Service and E911
    • Overview of E911
    • Call Admission Control and E9-1-1
    • Components for E9-1-1
      • Location Information Server
      • Location Database
      • Mediation Server
      • SIP Trunking
      • Emergency Services Provider
    • Client Enablement
    • Determining Location
    • Deployment for E911
      • Deployment Prerequisites for E9-1-1
      • Deployment Process
Module 16: Media Bypass and Private Lines
This module introduces the Media Bypass as it relates to Enterprise Voice, requirements for implementing Media Bypass, and configuring Media Bypass. Additionally Private Telephone Lines will be introduced along with administration of Private Lines.
Lessons
  • Media Bypass
  • Private Lines
Lab : Media Bypass and Private Lines
  • Configure media bypass
  • Private Lines
After completing this module, students will be able to:
  • Explain Media Bypass
    • Requirements for Media Bypass
    • Configure Media Bypass
    • Configure Media Bypass on a Trunk
    • Global Media Bypass Options
    • Configuring Global Settings for Media Bypass
    • Associating Subnets with Network Sites for Media Bypass
    • Creating Bandwidth Policy Profiles
  • Explain Private Telephone Lines
    • Characteristics of Private Telephone Lines
    • Administering Private Telephone Lines
    • Assigning Telephone Numbers
    • Private Telephone Lines in Mixed Deployments
Module 17: Monitoring Server Reports and Archiving
This module introduces the Monitoring Server Reports and Archiving for Lync Server 2010.
Lessons
  • Monitoring Server Reports
  • Configuring Monitoring in Lync Server 2010
  • Configuring Archiving in Lync Server 2010
Lab : Configuring, Monitoring and Archiving in Lync Server 2010
  • Configuring the Monitoring Sever Role
  • View the Monitoring Reports
  • Configuring the Archiving Server Role
After completing this module, students will be able to:
  • ConfigureMonitoring in Lync Server 2010
    • Configuring Monitoring Server Settings
    • Configuring Monitoring Server settings with Lync Server Control Panel
    • Configuring Monitoring Server settings with Lync Server Management Shell
    • Configuring Call Detail Recording and Quality of Experience Data Purging
  • Monitoring Server Reports
  • Configure Archiving in Lync Server 2010
    • Configuring the Archiving Policy
    • Configuring Archiving
Module 18: Providing Enterprise Voice Resilience
This module explains Enterprise Voice resiliency and how to plan and configure it in Lync Server.
Lessons
  • Voice Resilience
Lab : Resiliency
  • Configure Resiliency
After completing this module, students will be able to:
  • Understand Central Site Voice Resilience
  • Explain Branch-Site Resiliency
    • Branch-Site Resiliency Features
    • Branch-Site Resiliency Solutions
    • Branch-Site Resiliency Requirements
Module 19: Monitoring with SCOM 2007 R2
This module explains how to name, declare, assign values to, and use variables. It also describes how to store data in an array.
Lessons
  • Insert lesson titles in a bulleted list.
Lab : Monitoring Lync Server with SCOM
  • Monitoring Lync Server with SCOM
  • Deploying Call Reliability and Media Quality Monitoring
  • Deploying Synthetic transactions (STs)
  • Configuring Notifications
After completing this module, students will be able to:
  • Describe What’s new in Microsoft Lync Server 2010 management pack
  • Deploy Microsoft Lync Server 2010 Management Pack
    • Pre-Requisites
    • Enable Agent Proxy settings in Operations Manager Console
    • Import Management Pack
    • How Central Discovery works
    • Verify Component monitoring works
    • Troubleshooting Central Discovery failures
  • Deploy Call Reliability and Media Quality Monitoring
    • Prerequisites
    • Deployment
    • Verifying Media Quality monitoring
    • Verifying Call Reliability monitoring
  • Deploy Synthetic transactions (STs)
    • Setting up Synthetic transaction watcher node
    • Capacity and OS Requirements
    • Deploying synthetic transactions watcher node
    • Verifying that Synthetic Transactions are working
    • Troubleshooting ST Watcher issues
  • Configure Notifications
Module 20: DNS Based Load Balancing and Server Draining
This module introduces discusses DNS load balancing introduced in Lync Server 2010.
Lessons
  • DNS Base Load Balancing
  • Server Draining
After completing this module, students will be able to:
  • Explain the concept of DNS Load Balancing
    • DNS configuration
    • Server Failure and Recovery
    • Server Commission and Decommission
    • Server Roles, Services, and Clients that Support DNS Load Balancing
  • Explain Server Draining
Before attending this course, students must have:
  • Completed Premier Support for Lync Partners Tier 1course
  • Tested out of Premier Support for Lync Partners Tier 1 course
  • Lync 2010 MCTS (Exam 70-664), Lync 2010 MCITP (Exams 70-664 and 70-665), or OCS 2007 R2 MCTS (Exam 70-638) Or any one of the following:
    • One of the given Client Certifications:
      • Configuring Microsoft Windows Vista Client (Exam 70-620)
      • Windows 7, Configuring (Exam 70-680)
      • Windows 7, Enterprise Desktop Support Technician (Exam 70-685)
      • Pro: Windows 7, Enterprise Desktop Administrator (Exam 70-686)
      • CompTIA A+
    • One of the given Network Certifications:
      • Networking Essentials (Exam 70-058)
      • Windows Server 2008 Network Infrastructure, Configuring (Exam 70-642)
      • Cisco CCNA
      • CompTIA Networking+ (note: CompTIA Server+ no longer sufficient)
    • Given Server Certification:
      • MCITP: Server Administrator (Exam 70-640, Exam 70-642, Exam 70-646)

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