Exam 70-323:

Administering Office 365

Published:April 04, 2012
Language(s):English, French, German, Japanese, Portuguese (Brazil), Chinese (Simplified)
Audience(s):IT Professionals
Technology:Microsoft Office 365
Type:Proctored Exam

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Preparing for an Exam
Note: This exam is scheduled to retire April 1, 2014.
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We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Audience Profile
This exam is intended for IT professionals who administer Microsoft Office 365 in an environment that may include Microsoft Exchange, Microsoft Lync, and/or Microsoft SharePoint. 

Tasks that candidates would typically perform include:
  • Supporting hybrid environments
  • Provisioning
  • Managing users
  • Managing service features
  • Recovery
  • Troubleshooting user and enterprise connectivity issues
  • Managing licenses

Candidates should have core skills in configuration of all Office 365 technologies with deep specialization in one or more of the following:
  • Lync 2010
  • Exchange 2010
  • SharePoint 2010

Candidates should also have experience with:
  • Active Directory Federation Services 2.0
  • Active Directory Domain Services
  • Microsoft Online Services Directory Synchronization Tool
  • Windows PowerShell 2.0
  • Certificates (PKI)
  • DNS

Candidates may also be familiar with multitenant environments.
Credit Toward CertificationWhen you pass Exam 70-323: Administering Office 365, you complete the requirements for the following certification(s):
Microsoft Certified Technology Specialist (MCTS): Administering Office 365
Exam 70-323: Administering Office 365: counts as credit toward the following certification(s):
Microsoft Certified IT Professional (MCITP): Office 365 Administrator
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Administer Microsoft Office 365 (35%)
  • Provision and manage users, groups, and domains.
    • This objective may include but is not limited to: create users; configure user and group properties and settings; manage user licenses and subscriptions; Bulk Add Users Wizard (CSV import); use Microsoft Online Services Directory Synchronization Tool to provision and manage users and groups; recover identities and users; add and verify domains; Microsoft Online Services module for Windows PowerShell
  • Manage roles.
    • This objective may include but is not limited to: Office 365 administrator roles; delegated administration; Exchange role-based access control (RBAC) roles including management role assignment policies for users
  • Prepare the client computer and configure remote connectivity.
    • This objective may include but is not limited to: prepare the client computer (prerequisites, desktop integration, group policy settings, managing desktop shortcuts, Microsoft Online Services Sign-In Assistant); troubleshoot remote connectivity issues (Windows Firewall and network firewall for Lync, Exchange, and SharePoint); autodiscover and service location, trusted zones; configure remote administration (enable administrator for remote Windows PowerShell, Exchange Management Console), Office Professional Plus 2010
  • Manage identity federation by using Active Directory Federation Services (AD FS) 2.0.
    • This objective may include but is not limited to: configure and manage AD FS 2.0; single sign-on; two factor authentication; AD FS proxy
Administer SharePoint Online (31%)
  • Manage site collections.
    • This objective may include but is not limited to: create site collections; manage site collection properties (quotas, owners, administrators, and external user policies); create and configure the public website
  • Manage metadata.
    • This objective may include but is not limited to: manage the term store; delegated administration; manage term sets including multilingual; manage enterprise keywords
  • Manage user profiles.
    • This objective may include but is not limited to: configure user and organization properties and policies; manage social tags and notes; configure MySite properties; manage audiences
  • Manage sites.
    • This objective may include but is not limited to: manage team site; external user permissions; send external invites; create permission sets; define roles and groups; site templates; solution and feature framework (activating, deactivating, sandbox solutions); mobile device support; Recovery and Recycle Bin
Administer Exchange and Lync Online (34%)
  • Manage mailboxes, contacts, and groups.
    • This objective may include but is not limited to: single item recovery; recover mailboxes; migrate mailboxes; Email Migration Wizard; configure global policy settings including Outlook Web App mailbox policy and Exchange ActiveSync policies; security and distribution groups (moderated, restricted, dynamic, and self-service)
  • Manage Exchange in an Office 365 hybrid deployment.
    • This objective may include but is not limited to: configure mail routing; configure unified messaging integration; configure transport rules; troubleshoot a hybrid server; shared namespaces; federation gateway
  • Manage messaging security and compliance.
    • This objective may include but is not limited to: antivirus/antispam (Forefront Online Protection for Exchange); Exchange Hosted Encryption; S/MIME; Information Rights Management (IRM); journal rules; certificates; Mutual TLS (MTLS); create and manage retention policies and retention tags; administrator audit logging; mailtips; litigation hold; archive mailbox (personal and online)
  • Manage Lync in an Office 365 environment.
    • This objective may include but is not limited to: configure Lync services; configure federation and public IM connectivity (PIC); configure user settings (audio/video, file transfer, dial-in audio conferencing settings)
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
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