Exam 70-622:

Pro: Microsoft Desktop Support – ENTERPRISE

Published:May 10, 2007
Language(s):English, French, German, Italian, Japanese, Korean, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s):IT Professionals
Technology:Windows Vista
Type:Proctored Exam

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Preparing for an Exam
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We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Audience Profile
Candidates for Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians are IT professionals who work in an upper mid-sized organization or enterprise environment that uses Windows Vista. They have experience with previous versions of the Windows operating system and might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.
Credit Toward CertificationExam 70-622: Pro: Microsoft Desktop Support – ENTERPRISE: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise Support Technician
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Deploying Windows Vista
  • Analyze the business environment and select an appropriate deployment method.
  • Prepare a system for clean installation or upgrade.
  • Deploy Windows Vista from a custom image.
  • Perform post-installation tasks.
  • Troubleshoot deployment issues.
Managing Windows Vista Security
  • Configure and troubleshoot security for Windows Internet Explorer 7.
  • Troubleshoot security configuration issues.
  • Troubleshoot Windows Firewall issues.
  • Troubleshoot Windows Defender issues.
  • Apply security updates.
  • Configure and troubleshoot access to resources.
  • Troubleshoot authentication issues.
  • Configure and troubleshoot User Account Control.
Managing and Maintaining Systems That Run Windows Vista
  • Troubleshoot policy settings.
  • Configure and manage the Task Scheduler.
  • Configure and troubleshoot Event Forwarding.
  • Apply and troubleshoot updates.
  • Troubleshoot performance and reliability issues.
Configuring and Troubleshooting Networking
  • Configure and troubleshoot network protocols.
  • Configure and troubleshoot network services at the client level.
  • Configure and troubleshoot remote access.
  • Troubleshoot connectivity issues.
  • Configure and troubleshoot wireless networking.
  • Configure network security.
  • Troubleshoot access to network resources.
Supporting and Maintaining Desktop Applications
  • Support deployed applications.
  • Troubleshoot software restrictions.
  • Maintain desktop applications.
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training
Microsoft E-Learning
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests
Microsoft Online Resources
  • Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
  • Windows Vista – Learning Portal: Find special offers and information on training and certification.
  • Product information: Visit the Windows Vista Web site for detailed product information.
  • Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.
  • TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.
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