Exam 70-623:

Pro: Microsoft Desktop Support – CONSUMER

Published:May 16, 2007
Language(s):English, French, German, Japanese, Spanish
Audience(s):IT Professionals
Technology:Windows Vista
Type:Proctored Exam

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We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Audience Profile
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.
Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.
Credit Toward CertificationExam 70-623: Pro: Microsoft Desktop Support – CONSUMER: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Install and Upgrade Windows Vista
  • Evaluate potential upgrade environments.
  • Prepare to install Windows Vista.
  • Troubleshoot and resolve installation issues.
  • Troubleshoot and resolve post-installation issues.
Post-Installation: Customize and Configure Settings
  • Configure Sidebar.
  • Configure Windows Aero.
  • Customize and configure user accounts.
  • Evaluate user requirements and recommend, set up, and configure appropriate applications.
  • Evaluate user's system and recommend appropriate settings to optimize performance.
Configure Windows Vista Security
  • Configure Windows Security Center.
  • Configure firewalls.
  • Configure Windows updates.
  • Configure Windows Defender.
  • Configure parental controls.
  • Configure Internet Explorer 7.
  • Configure user account control.
  • Protect data.
Configure, Troubleshoot, and Repair Networking
  • Configure and troubleshoot network protocols.
  • Configure and troubleshoot network services on the client.
  • Configure and troubleshoot Windows Vista by using the Network and Sharing Center.
  • Configure and troubleshoot wireless networking.
  • Troubleshoot file and print sharing.
  • Configure Media Center.
Install, Configure, and Troubleshoot Devices
  • Connect peripherals to Windows Vista.
  • Install, configure, and troubleshoot mobile devices.
  • Install, configure, and troubleshoot digital cameras and camcorders.
  • Install, configure, and troubleshoot media devices.
  • Install, configure, and troubleshoot printers, fax machines, and copy devices.
Troubleshoot and Repair Windows Vista
  • Diagnose a specified issue.
  • Repair a corrupted operating system.
  • Remove malicious software from a client system.
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training
Microsoft E-Learning
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests
Microsoft Online Resources
  • Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
  • Windows Vista – Learning Portal: Find special offers and information on training and certification.
  • Product information: Visit the Windows Vista Web site for detailed product information.
  • Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.
  • TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.
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