Exam 70-682:

Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician

Published:March 23, 2010
Audience(s):IT Professionals
Technology:Windows 7
Type:Proctored Exam

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We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Exam Topics Covered
This exam is used to upgrade your MCDST XP or EDST Vista certifications to the EDST Windows 7 certification.
Audience Profile
Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.
Credit Toward CertificationWhen you pass Exam 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician, you complete the requirements for the following certification(s):
MCITP: Enterprise Desktop Support Technician 7
MCTS: Windows 7, Configuration
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Identifying Cause of and Resolving Desktop Application Issues
  • Solve software installation escalations.
  • Solve software configuration escalations.
Identifying Cause of and Resolving Networking Issues
  • Solve enterprise logon issues.
  • Solve enterprise network connectivity issues.
Managing and Maintaining Systems That Run Windows 7 Client
  • Identify and/or resolve performance issues.
Supporting Mobile Users
  • Solve enterprise wireless connectivity issues.
  • Solve enterprise remote access issues.
Deploying Windows 7
  • Deploy a system image.
  • Configure a VHD.
Configuring Hardware and Applications
  • Configure application compatibility.
  • Configure application restrictions.
Configuring Network Connectivity
  • Configure IPv6 network settings.
  • Configure remote management.
Configuring Access to Resources
  • Configure user account control (UAC).
  • Configure BranchCache.
Configuring Mobile Computing
  • Configure BitLocker and BitLocker To Go.
  • Configure DirectAccess.
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests
Microsoft Online Resources
Windows Client Certification page: Everything you wanted to know about getting certified on the Windows Client.
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