Exam MB7-232:

Navision 4.0 Service Management

Published:March 01, 2005
Audience(s):Information Workers
Technology:Microsoft Dynamics NAV 4.0
Type:Proctored Exam

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About this Exam
This certification exam measures your ability to do the following:
  • Understand and articulate how to set up and use the service management module in Microsoft Dynamics NAV 4.0.
Time requirements and questions
  • 90 minutes to complete the exam
  • 40 questions, with a passing rate of 70 percent
  • Multiple choice and multiple answer questions
Audience Profile
Individuals who want to obtain a certification on Microsoft Business Solutions – Navision (now Microsoft Dynamics NAV) 4.0 Service Management should take this exam.
Additional skills recommended:
  • A minimum of three months of hands-on experience with Service Management in Microsoft Dynamics NAV 4.0
  • Ordinary warehouse handling procedures
Credit Toward CertificationExam MB7-232: Navision 4.0 Service Management: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.
Service Management Setup (12.5 percent)
  • Service Management Setup
  • Time Management and Planning Setup
  • Service Order Setup
  • Service Item Setup
Service Items (12.5 percent)
  • Creating Service Items
  • Service Item History
  • Troubleshooting
Service Orders (20 percent)
  • Creating Service Orders
  • Creating Service Item Lines
  • Creating Service Quotes
  • Working on Service Tasks
  • Registering Spare Parts
  • Registering Resource Hours
  • Registering Service Costs and Text Lines
  • Completing Service Orders
Service Price Management and Planning Management (15 percent)
  • Service Price Adjustment Groups
  • Service Price Groups
  • Service Price Adjustment in Detail
  • Resource and Resource Groups
  • Allocation
  • Allocation Status and Repair Status
Service Contracts (27.5 percent)
  • Setting Up Service Contracts
  • Creating Service Contract Quotes and Converting Them into Service Contracts
  • Creating Service Contracts Directly
  • Updating Contracts
  • Periodic Activities
  • Service Contract History
  • Creating Multiple Service Contracts
  • Updating the Annual Amount of a Service Contract
  • More Advanced Functionality
Job Scheduler (12.5 percent)
  • Setting Up the Job Scheduler
  • Using the Job Scheduler
  • Checking Errors
  • Checking Response Time and Sending E-Mails to Customers
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
Microsoft Online Resources
  • Online Help within the Microsoft Dynamics NAV product
  • MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
  • Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
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