Exam MB7-848:

NAV 2009 Service Management

Published:July 02, 2009
Audience(s):Information Workers
Technology:Microsoft Dynamics NAV 2009
Type:Proctored Exam

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Preparing for an Exam
This certification exam measures your ability to:
  • Understand the basic and advanced features of the Service Management functional area in Microsoft Dynamics NAV 2009
  • Articulate the key service processes and service item handling operations
  • Interpret the general flow of processing service documents – quotes, orders, and contracts
  • Follow the workflow of managing service prices
  • Understand the resource allocation facility
  • Use these skills to set up the Service Management module of Microsoft Dynamics NAV 2009 and to effectively reflect the actual service operations to meet the needs of a specific business
Exam Topics Covered
The following list includes the topic areas covered on this exam.
  • Service Management Setup
  • Service Items
  • Service Orders
  • Working on Service Orders
  • Service Price Management
  • Planning Management
  • Creating Service Contracts
  • Working on Service Contracts – Periodic and Advanced
  • Job Queue
Audience Profile
Individuals wishing to obtain a certification on Service Management in Microsoft Dynamics NAV 2009 should take this exam.
Credit Toward CertificationWhen you pass Exam MB7-848: NAV 2009 Service Management, you complete the requirements for the following certification(s):Exam MB7-848: NAV 2009 Service Management: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Service Management Setup (12%)
  • The Service Management Setup window
  • Time management and planning setup
  • Service order setup
  • Service item setup
Service Items (11%)
  • Creating service items
  • Troubleshooting
  • Service item history and service item reports
Service Orders (12%)
  • Creating service orders
  • Creating service item lines
  • Creating service lines
  • Creating service quotes
Working on Service Orders (13%)
  • Working on service tasks
  • Registering service
  • Using standard service codes
  • Completing service orders
  • Posting service orders
Service Price Management (9%)
  • Service price groups and service price adjustment groups
  • Service price adjustment in detail
Planning Management (9%)
  • Resources and resource groups
  • Allocation
  • Allocation status and repair status
Creating Service Contracts (12%)
  • Setting up service contracts
  • The Service Contract window
  • Creating service contract quotes and converting them into service contracts
  • Creating service contracts directly
Working on Service Contracts – Periodic and Advanced (14%)
  • Updating contracts
  • Periodic activities: invoicing contracts, creating service orders, updating contract prices
  • Service contract history
  • Creating multiple contracts
  • Updating the annual amount of a service contract
  • Invoicing a service contract directly
Job Queue (8%)
  • Setting up and activating the job queue
  • Using the job queue
  • Checking errors
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
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