| Preparing for an Exam |
This certification exam measures your ability to understand and articulate how to use Service Industry business processes and functions in Microsoft Dynamics AX 2012 including managing service agreements, managing service orders, managing service level agreements (SLAs), managing the dispatch board, managing repairs, managing bill of materials (BOM) versioning, managing service subscriptions, and managing services in the Enterprise Portal.
| Exam Topics Covered |
The following list includes the topic areas covered on this exam.
- Managing Service Agreements
- Managing Service Orders
- Managing Service Level Agreements (SLAs)
- Managing the Service Dispatcher
- Managing Repairs
- Managing Bill of Materials (BOM) Versioning
- Managing Service Subscriptions
- Managing Services in the Enterprise Portal
| Audience Profile |
This exam is intended for individuals who plan to use service management features in Microsoft Dynamics AX 2012. This audience typically includes sales consultants, implementation consultants, and Microsoft Dynamics AX 2012 users who are in the service industries.
Additional Skills Recommended:
General working knowledge of service management processes and the Microsoft Dynamics AX Service Management module functionalities.
| Credit Toward CertificationWhen you pass Exam MB6-889: Microsoft Dynamics AX 2012 Service Management, you complete the requirements for the following certification(s): |
| Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. |