Get answers to your questions and resolve issues about Microsoft Press books.
Request support for common issues and questions by using the contact information in the following table.
Issue
Contact information
Need to order replacement books or discs, or place a book order
Contact Microsoft Press customer service by phone: (800) MSPRESS or (800) 677-7377.
Need to find Microsoft Press book and media corrections
Use the ISBN to search for corrections and errata on the Microsoft Help and Support page.
Need to report book and media content issues
For training kits, submit comments and questions to tkinput@microsoft.com.
For resource kits, submit comments and questions to rkinput@microsoft.com.
For Academic Learning Series (ALS) and Microsoft Official Academic Course (MOAC) books:
If the copyright notice reads "Copyright by Microsoft Corporation," submit comments and questions to moac@microsoft.com.
If the copyright notice reads "Copyright by John Wiley & Sons, Inc.," submit comments and questions to moac@wiley.com.
For all other Microsoft Press books, submit comments and questions to mspinput@microsoft.com.
Want to propose a book
See the following guidelines:
Download the guidelines in Microsoft Word 2007 format (.docx file, 35 KB)
Want to request permission to reuse Microsoft Press content
Provide Microsoft Press with detailed information about which content you want to reuse, how you want to use the content (for example, reprint Microsoft Press content in large print or make an electronic copy), who will use it, how many people will use it, how long it will be used, and any other relevant information. After you contact Microsoft Press, you will receive a form to help you with your request.
Submit your request to reuse Microsoft Press content
To find Microsoft Press book and media corrections:
Go to the Microsoft Help and Support site.
In Search, type the ISBN for the book (including hyphens). Leave the product-selection list set to All products.
Click Enter. If you see both the 10-digit and 13-digit ISBNs for your book, we recommend that you search by using the 10-digit ISBN first.
If your ISBN search does not return any results, there are no known errata for your book. Contact Microsoft Press Customer Support if you have any questions or feedback.
You can find the ISBN on the back cover of your book or on the bottom of the slipcase of a multi-book set. See the following image.
View all answers
Q. How can I find the book that I need?
A.
To find Microsoft Press books, refer to the following table.
Language
English-language books
Search the Microsoft Learning Catalog by topic, and click a book title for information about where to purchase the book and where to find related books and book series.
Or
Visit O’Reilly Media, the official distributor of Microsoft Press books.
View our catalog on the O’Reilly Media site (oreilly.com)
Non-English-language books
Q. How can I tell which Microsoft Press book series will best meet my needs?
Microsoft Press designs book series to serve different customer audiences at various stages of learning
Q. Where can I buy Microsoft Press products?
Q. How can I send feedback about a book to Microsoft Press?
We welcome your feedback. You can send an e-mail message to the Microsoft Press team for your product by referring to the following table or using the e-mail address on the copyright or introductory page of your book.
Microsoft Press products
E-mail
Training kits and practice tests
Resource kits
Microsoft Press textbooks—either Microsoft Official Academic Course (MOAC) or Academic Learning Series (ALS) titles
If the copyright notice reads "Copyright by Microsoft Corporation," send an e-mail message to:
If the copyright notice reads "Copyright by John Wiley & Sons, Inc.," send an e-mail message to:
All other Microsoft Press books
Q. If I have a question that is not addressed in the Microsoft Help and Support database, what should I do?
Submit your question by e-mail, using contact information listed in the preceding question.
Q. How can I find corrections or errata for my book or its companion media?
Q. How can I exchange a damaged book?
If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it by following this procedure:
If you have not opened a CD-ROM or disc pack that is included with a book, exchange the book for a new copy at the establishment where you made the original purchase.
If you have opened the CD-ROM or disc pack, call (800) MSPRESS or (800) 677-7377 in the United States. Outside of the United States, contact your local Microsoft Press distributor.
Q. How can I replace a broken or missing CD or DVD?
If your disc is clearly defective (cracked, badly warped, or containing a deep scratch) or is missing, you can exchange it for a replacement disc. Use the following contact information.
Your location
United States
Microsoft Press: (800) MSPRESS or (800) 677-7377
Outside the United States
Return the product to the location where you purchased it, or contact a local Microsoft Press distributor for an exchange or replacement.
Note Only consider replacement if you are having trouble with the setup program and if no book and disc corrections have been posted.
Q. What should I do if the CD or DVD does not play?
Search the Microsoft Help and Support database.
If you do not find the information that you need, send an e-mail message to Microsoft. Use the following table to find the e-mail address that corresponds to your Microsoft Press product. (You can usually find the e-mail address that corresponds to your book on the copyright page or in the Introduction of your book.)
Q. How do I resolve a problem with the evaluation software included with my book?
If your question relates to a Microsoft software product or an evaluation copy of Microsoft software rather than to the content of a Microsoft Press book or its companion disc, search the Microsoft Help and Support site.
If you cannot find the information you need, refer to the following table for additional support options.
For a list of Microsoft product support phone numbers and other support resources, contact Microsoft Support Network Sales at (800) 936-3500.
To access support information for your location, visit the Microsoft Help and Support site for your region.
Q. How do I order directly from Microsoft?
You can order directly from our official distributor, O’Reilly Media.
Online
Visit the Microsoft Press page on the O'Reilly Web site (oreilly.com)
Phone
(707) 827-7000
(800) 998-9938
Fax
(707) 829-0104
Mail
1005 Gravenstein Highway NorthSebastopol, CA 95472
Q. How do I return a book that I ordered directly from O’Reilly Media, the official distributor of Microsoft Press books?
If you are dissatisfied with your purchase, our distributor, O’Reilly Media, will give you a full refund.
For print books that you purchased from the O'Reilly Web site:Return your items, with a copy of the packing slip or invoice, to the following address.
O'Reilly MediaReturns Department1005 Gravenstein Hwy NorthSebastopol, CA 95472
For electronic products (such as e-books and videos) that you purchased from the O'Reilly Web site:Call or send an e-mail message, and have your order number handy.
Telephone: (800) 998-9938E-mail: order@oreilly.com
Q. How do I return products ordered through other merchants?
Any purchase made through another merchant must be returned to that merchant.
Q. Is sales tax charged on direct orders from O’Reilly, the official distributor of Microsoft Press?
Sales tax is charged on items being shipped to the following states:
California
Indiana
Massachusetts
Michigan
New Jersey
New York
Pennsylvania
Tennessee
Washington
Sales tax is not charged for orders that are shipped outside the United States. However, if you live outside the United States, you might have to pay sales or duty tax when you receive your purchase.
Q. What if I do not agree with the terms contained in the package or want to return something I have ordered?
For print books and other merchandise that you purchased from the O'Reilly Web site: Return your items, with a copy of the packing slip or invoice, to the following address. Your credit or refund will be processed quickly.
For electronic products that you purchased from the O'Reilly Web site:Call or send an e-mail message, and have your order number handy.
Q. What if I have additional questions about ordering or returning Microsoft Press products?
Contact our distributor, O’Reilly Media, by phone, fax, mail, or e-mail.
Q. How do I submit a book proposal to Microsoft Press?
Q. Does Microsoft Press make its books available electronically?
Microsoft Press titles are available in electronic reference libraries and many digital formats.
Safari Books Online (Safaribooksonline.com).
You can find individual Microsoft e-books on the Web site of our official distributor, O’Reilly Media
Find eBooks (microsoftpress.oreilly.com)
Q. How do I request permission to reuse Microsoft Press content?
Provide Microsoft Press with detailed information about which content you want to reuse, how you want to use the content, who will use it, how many people will use it, how long it will be used, and any other relevant information.
Q. How do I inform Microsoft Press about any illegitimate use of Microsoft Press content or piracy?
If you find an instance of illegitimate use or piracy of Microsoft Press content, send an e-mail message to:
