| About James PersseJames Persse, PhD, has more than 20 years’ experience in the fields of technology systems design and process improvement, and has written five books. An SEI-authorized CMMI Instructor, certified Six Sigma professional, and ISO 9001:2000 auditor, Dr. Persse specializes in helping Fortune 500 companies design and implement process-improvement programs for software engineering, project management, and other disciplines. |