Working with Microsoft® Dynamics™ CRM 3.0

About The BookGet hands-on information for configuring, adapting, and extending Microsoft CRM. Learn how to tailor Microsoft CRM to work the way you do. This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet exacting business needs. Two experts on CRM delivery case studies, integration and performance guidelines, and adaptable code samples—the information you need to help you create successful CRM solutions. Discover how to: Set up and configure Microsoft CRM 3.0 Manage information access with security settings Create and deploy custom reports Integrate Microsoft CRM with other business applications and tools Customize forms by modifying fields, tabs, and sections—without any programming Modify default entities—or create your own custom entities Develop server-side and client-side application customizations Automate business processes with WorkflowGet code and data samples on the Web

About Mike Snyder; Jim StegerMike Snyder and Jim Steger are co-founders and principals at Sonoma Partners, a consulting firm specializing in Microsoft CRM implementations. Sonoma Partners was named top Global Microsoft CRM Partner in 2003 and 2005. Recognized as one of the industry’s leading CRM experts, Mike authors several popular newsletters and blogs about Microsoft CRM. Jim architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He’s been developing and writing code for Microsoft CRM since the version 1.0 beta.

Other Books By Mike Snyder Microsoft Dynamics® CRM 2011 Step by Step Programming Microsoft Dynamics® CRM 4.0 Working with Microsoft Dynamics™ CRM 4.0, Second Edition Microsoft Dynamics® CRM 4.0 Step by Step Working with Microsoft Dynamics® CRM 2011 Other Books By Jim Steger Microsoft Dynamics® CRM 2011 Step by Step Programming Microsoft Dynamics® CRM 4.0 Working with Microsoft Dynamics™ CRM 4.0, Second Edition Microsoft Dynamics® CRM 4.0 Step by Step Working with Microsoft Dynamics® CRM 2011