Microsoft Certified IT Professional for Microsoft Dynamics CRM

Microsoft Certified Business Management Solutions Professional for Microsoft Dynamics CRM Certification

Advance your career potential by earning a Microsoft Certified IT Professional (MCITP) for Microsoft Dynamics CRM certification. This credential validates your technical skills and ability to implement Microsoft Dynamics CRM, a flexible customer relationship management (CRM) software solution used worldwide by companies of all sizes and across every industry.

Level:	Two to three years of experience
Audience:	IT professional or developer
Type:	Microsoft Certification

Overview

This certification demonstrates your proficiency in one of three areas of Microsoft Dynamics CRM:

Applications
Developer
Installation, configuration, and deployment

To become certified as a Microsoft Certified IT Professional, you must successfully complete the exams that are based on the relevant version of the product. Click the Certifications tab to explore the available Microsoft Certified IT Professional for Microsoft Dynamics CRM certifications.

Why get certified?

Earning a Microsoft Certification validates your proven experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today's rapidly changing IT marketplace, Microsoft Certifications help you utilize evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Whether you are new to technology, changing jobs, or a seasoned IT professional, becoming certified demonstrates to customers, peers, and employers that you are committed to advancing your skills and taking on greater challenges. In addition, certification provides you with access to exclusive Microsoft Certified Professional (MCP) resources and benefits, including opportunities to connect with a vast, global network of MCPs.

Learn more about the benefits of certification

Certifications

Microsoft Certified IT Professional – Applications for Microsoft Dynamics CRM 4.0

Note You must pass the one required exam and two elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 4.0 Applications	Exam MB2-632
Elective: Microsoft Dynamics CRM 4.0 Customization and Configuration	Exam MB2-631
Elective: Microsoft SQL Server 2005 – Implementation and Maintenance Or Microsoft SQL Server 2008, Implementation and Maintenance	Exam 70-431 or Exam 70-432
Elective: Configuring Microsoft Windows Vista Client	Exam 70-620
Elective: Deploying Business Desktops with Windows Server 2003 and Microsoft Office 2003	Exam 74-139

Microsoft Certified IT Professional – Developer for Microsoft Dynamics CRM 4.0

Note You must pass the two required exams and two elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 4.0 Customization and Configuration	Exam MB2-631
Required: Extending Microsoft Dynamics CRM 3.0	Exam MB2-498
Elective: Microsoft Dynamics CRM 4.0 Applications	Exam MB2-632
Elective: Microsoft .NET Framework – Application Development Foundation	Exam 70-536
Elective: Developing and Implementing Windows-Based Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET Note This exam is retired, but if you already passed it, you can apply it toward this certification. Or Developing and Implementing Windows-Based Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-306 Exam 70-316
Elective: Microsoft .NET Framework 2.0 – Distributed Application Development Or Microsoft .NET Framework 3.5 – Windows Communication Foundation Application Development	Exam 70-529 Exam 70-503
Elective: Microsoft .NET Framework 2.0 – Web-Based Client Development	Exam 70-528
Elective: Microsoft .NET Framework 2.0 – Windows-Based Client Development	Exam 70-526

Microsoft Certified IT Professional – Installation and Deployment for Microsoft Dynamics CRM 4.0

Note You must pass the one required exam and three elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 4.0 Installation and Deployment	Exam MB2-633
Elective: Microsoft Dynamics CRM 4.0 Customization and Configuration	Exam MB2-631
Elective: Microsoft SQL Server 2005 – Implementation and Maintenance Or Microsoft SQL Server 2008, Implementation and Maintenance	Exam 70-431 or Exam 70-432
Elective: Exchange Server 2007, Configuring	Exam 70-236
Elective: Windows Server 2008 Network Infrastructure, Configuring	Exam 70-642
Elective: Windows Server 2008 Applications Infrastructure, Configuring	Exam 70-643
Elective: Windows Server 2008, Enterprise Administrator	Exam 70-647

Microsoft Certified IT Professional – Applications for Microsoft Dynamics CRM 3.0

Note You must pass the one required exam and two elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 3.0 Applications	Exam MB2-423
Elective: Microsoft Dynamics CRM 3.0 Customization	Exam MB2-422
Elective: Microsoft SQL Server 2005 – Implementation and Maintenance Or Microsoft SQL Server 2008, Implementation and Maintenance	Exam 70-431 or Exam 70-432
Elective: Installing, Configuring, and Administering Windows XP Professional	Exam 70-270
Elective: Deploying Business Desktops with Windows Server 2003 and Microsoft Office 2003	Exam 74-139

Microsoft Certified IT Professional – Developer for Microsoft Dynamics CRM 3.0

Note You must pass the two required exams and two elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 3.0 Customization	Exam MB2-422
Required: Extending Microsoft Dynamics CRM 3.0	Exam MB2-498
Elective: Microsoft Dynamics CRM 3.0 Applications	Exam MB2-423
Elective: TS: Microsoft .NET Framework 2.0 – Web-Based Client Development	Exam 70-528
Elective: PRO: Designing and Developing Web-Based Applications by Using the Microsoft .NET Framework	Exam 70-547
Elective: Analyzing Requirements and Defining Microsoft .NET Solution Architectures Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-300
Elective: Developing and Implementing Web Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET Note This exam is retired, but if you already passed it, you can apply it toward this certification. Or Developing and Implementing Web Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-305 or Exam 70-315
Elective: Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework Note This exam is retired, but if you already passed it, you can apply it toward this certification. Or Developing XML Web Services and Server Components with Microsoft Visual C# .NET and the Microsoft .NET Framework Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-310 or Exam 70-320
Elective: Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-229
Elective: Implementing Security for Applications with Microsoft Visual Basic .NET Note This exam is retired, but if you already passed it, you can apply it toward this certification.	Exam 70-330

Microsoft Certified IT Professional – Installation and Configuration for Microsoft Dynamics CRM 3.0

Note You must pass the one required exam and three elective exams to obtain a certification.

Exam title	Exam number
Required: Microsoft Dynamics CRM 3.0 Installation and Configuration	Exam MB2-421
Elective: Microsoft Dynamics CRM 3.0 Customization	Exam MB2-422
Elective: Microsoft SQL Server 2005 – Implementation and Maintenance Or Microsoft SQL Server 2008, Implementation and Maintenance	Exam 70-431 or Exam 70-432
Elective: Implementing and Managing Microsoft Exchange Server 2003	Exam 70-284
Elective: Managing and Maintaining a Windows Server 2003 Environment Or Windows Server 2008 Active Directory, Configuring	Exam 70-290 or Exam 83-640
Elective: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure Or Windows Server 2008 Network Infrastructure, Configuring	Exam 70-291 or Exam 70-642
Elective: Designing a Windows Server 2003 Active Directory and Network Infrastructure	Exam 70-297

Frequently Asked Questions

View all answers

Q. How do I register to take an exam?

Certification exams to become a Microsoft Certified IT Specialist or Microsoft Certified IT Professional are available through Prometric.

Q. Is there an exam retake policy for Microsoft Dynamics certification exams?

Yes. If you do not pass an exam the first time you take it, you may retake it at any time. If you do not achieve a passing score on the second attempt, you must wait at least 14 days to retake the exam a third time. A 14-day waiting period is required for all subsequent exam retakes. After you pass an exam, you may not take it again.

Q. How long will my certification be valid?

All Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), and Microsoft Certified Professional Developer (MCPD) certifications retire when Microsoft discontinues mainstream support for the related technology. After a credential retires, it still appears on your transcript but is listed as "inactive." In most cases, an upgrade path is available for people who have that credential, which allows them to demonstrate their skills on the newest version of the technology without completing all exams associated with the new credential. The following credentials will not be retired: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Solution Developer (MCSD), and Microsoft Certified Applications Developer (MCAD).

Still have questions? Try one of the following frequently asked questions (FAQ) pages:

Community

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Visit the following sites to connect and collaborate with other Microsoft Dynamics CRM users, developers, and implementers.

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