| About This Clinic This one-day instructor-led clinic prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams. |
| Audience Profile This clinic is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200-300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support. |
| At Clinic Completion After completing this clinic, students will be: Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes: Troubleshooting the installation of a Windows XP desktop operating system Managing and troubleshooting access to resources Configuring and troubleshooting hardware devices and drivers Configuring and troubleshooting the desktop and user environments Troubleshooting network protocols and services
Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes: Configuring and troubleshooting applications Resolving issues related to usability Resolving issues related to application customization Configuring and troubleshooting connectivity for applications Configuring application security
|
