Hands-On Lab 2264A:

Exam Preparation for the MCDST Certification Hands-On Labs

Length:1 Days
Published:September 17, 2004
Language(s):English
Audience(s):IT Professionals
Level:200
Technology:Microsoft Windows XP
Type:Hands-On Lab
Delivery Method:Instructor-led (classroom)
About This Hands-On Lab
This one-day instructor-led hands-on lab prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.
Audience Profile
This hands-on lab is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200-300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.
At Hands-On Lab Completion
After completing this hands-on lab, students will be:
  • Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:
    • Troubleshooting the installation of a Windows XP desktop operating system
    • Managing and troubleshooting access to resources
    • Configuring and troubleshooting hardware devices and drivers
    • Configuring and troubleshooting the desktop and user environments
    • Troubleshooting network protocols and services
  • Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:
    • Configuring and troubleshooting applications
    • Resolving issues related to usability
    • Resolving issues related to application customization
    • Configuring and troubleshooting connectivity for applications
    • Configuring application security
Hands-On Lab OutlineExercise 1: Preparing for Exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.
Lessons
  • Installing Windows XP Home or Windows XP Professional
  • Managing and Troubleshooting Access to Resources
  • Configuring and Troubleshooting Hardware Devices and Drivers
  • Configuring and Troubleshooting the Desktop and User Environments
  • Managing and Troubleshooting Network Protocols and Services
  • Session Review
Exercise 2: Preparing for Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Lessons
  • Configuring and Troubleshooting Applications
  • Resolving Issues Related to Usability
  • Resolving Issues Related to Application Customization
  • Configuring and Troubleshooting Connectivity for Applications
  • Configuring Application Security
  • Session Review
This hands-on lab requires that students meet the following prerequisites:
  • Have experience with resolving issues for end users who are running Windows XP
  • Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)
  • Have knowledge of configuring and using Microsoft Office applications
  • Have 50%-75% of the skills reflected in the preparation guides for exams 70-271 and 70-272
  • Weakest skill areas may include:
    • Navigating the Windows XP UI
    • Verifying which security settings are being applied locally and from a domain via local and domain group policies
    • Working with Internet Explorer Security and Privacy settings
    • Troubleshooting IP communications
Have Questions? For advice about training and certification, connect with peers: For questions about a specific certification, chat with a Microsoft Certified Professional (MCP): To find out about recommended blogs, Web sites, and upcoming Live Meetings on popular topics, visit our community site:
Course index

Find Training Near You

Location:
Eg: Seattle, WA or Paris, France

Related Services