Course 50572A:

Premier Support for Lync Partners Tier 1

Length:5 Days
Published:June 15, 2012
Language(s):English
Audience(s):IT Professionals
Level:200
Technology:Microsoft Lync Server 2010
Type:Course
Delivery Method:Instructor-led (classroom)
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About this Course
This five-day instructor-led course provides students with the knowledge and skills to setup and troubleshoot Lync Server and various Lync Server issues. The course focuses on an introduction to Lync Server, supportability, publishing and validating a Lync topology, preparing Active Directory, Lync Server Control Panel and Management Shell, deploying standard and edge server, SIP routing, call management features, UM integration, sign in troubleshooting, the central management store, conferencing, synthetic transactions, SharePoint integration, and the collect logs button.
Audience Profile
This course is intended for Premier Lync Server partners that have met certification requirements for this Tier One course.
At Course Completion
After completing this course, students will be able to:
  • Identify Lync 2010 server and client features
  • Understand the supported topologies, hardware, infrastructure, and coexistence models
  • Understand and identify all the steps that go into planning a Lync environment
  • Define a topology using Topology Builder
  • Go through the necessary steps to prepare Active Directory for Lync
  • Be able to use the Lync Server Control Panel to manage users and computers in the topology
  • Use PowerShell to complete basic tasks
  • Deploy Lync Standard and Edge server
  • Understand basic SIP Routing
  • Understand the requirements and features of call management
  • Grasp the concept and features of integrated Unified Messaging and Lync
  • Troubleshoot Lync sign in
  • Identify what is stored in the CMS and how to trouble shoot it
  • Go over Lync Server conferencing capabilities and how to plan for it
  • Deploy Synthetic Transactions
  • Integrate SharePoint with Lync environments
  • Know how to use the collect logs button
Course OutlineModule 1: Introduction to New Features
This module introduces you to the new features of Lync Server 2010.
Lessons
  • Introduction to New Features of Lync
  • New Client Features
  • What's New for Devices
After completing this module, students will be able to list the:
  • New Lync Server 2010 features.
  • New Lync 2010 client features.
  • Introduce new devices.
Module 2: Lync Server 2010 Supportability
This module introduces the guidelines around topologies, hardware, and software in regards to what Lync Server 2010 supports.
Lessons
  • Supportability
After completing this module, students will be able to speak to the following:
  • Active directory support.
  • Supported Lync Server 2010 Topologies.
  • Supported server collocation.
  • Supported migration paths and coexistence.
  • Supported hardware.
  • Server software and infrastructure support.
  • Client and device infrastructure support.
Module 3: Lync Server 2010 Planning Tool
This module introduces the guidelines around topologies, hardware, and software in regards to what Lync Server 2010 supports.
Lessons
  • Installing the Planning Tool
After completing this module, students will be able to:
  • Understand the Planning Tool Requirements.
  • What’s New in the Planning Tool for Lync Server 2010.
  • Planning Tool Features.
  • Planning Tool Considerations.
  • Now how to install the Planning Tool.
  • Planning a Topology using Planning Tool .
  • Identify Known Issues.
Module 4: Lync Server Topology Builder Introduction
This module introduces the Lync Server Topology Builder.
Lessons
  • Preparing the lab Environment
  • Installing the Topology Builder
  • Starting the Topology Builder and Creating a Central Site
  • Exploring the Topology Builder to Define a Second Central Site with Standard Edition Front End Topology
  • Defining and Enterprise Edition Front End Pool Topology
  • Defining an Archiving and Monitoring Server
  • Further Exploration of the Topology Builder
After completing this module, students will be able to:
  • Identify Simple URLs.
  • Understand Requirements for installing Topology Builder.
  • Understand Requirements for publishing a topology.
  • Understand Requirements for administering a topology.
  • Defining a topology with Topology Builder.
    • Configuring initial deployment definitions.
    • Configuring server roles.
  • Publish a Topology.
Module 5: Preparing Active Directory Domain Services for Lync Server 2010
This module helps you prepare Active Directory Domain Services for Lync Server 2010.
Lessons
  • Preparing Active Directory Domain Services for Lync 2010
Lab : Preparing Active Directory Domain Services for Lync Server 2010
  • Preparing Active Directory
After completing this module, students will be able to complete the following tasks:
  • Identify Active Directory Infrastructure Requirements.
  • Identify Changes for Office Lync Server 2010.
  • List Active Directory Preparation Prerequisites.
  • Understand Administrator Rights and Roles.
  • Use Active Directory Preparation Cmdlets.
  • Understand Locked Down Active Directory Requirements.
  • Review Custom Container Permissions.
  • Use Schema Batch Import Tool.
  • Run Schema Preparation.
    • ADSI Edit.
    • Using Cmdlets to Run Schema Preparation.
    • Using Setup to Run Schema Preparation .
  • Run Forest Preparation.
    • Using Cmdlets to Run Forest Preparation.
    • Using Setup to Run Forest Preparation.
    • Using Cmdlets to Reverse Forest Preparation.
  • Run Domain Preparation.
    • Using Cmdlets to Run Domain Preparation.
    • Using Setup to Run Domain Preparation .
    • Using Cmdlets to Reverse Domain Preparation.
  • Prepare a Locked Down Active Directory Domain Services.
  • Identify Changes Made by Forest Preparation.
  • Identify Changes Made by Domain Preparation.
  • Identify Changes made by Schema Preparation.
    • New Active Directory Classes.
    • New Active Directory Attributes .
    • Modified Active Directory Classes.
Module 6: Communications Server Control Panel
This module introduces the Communications Server Control Panel management tool. The topics in this section give an overview on how to use Communications Server Control Panel to configure and manage your Lync Server 2010 deployment.
Lessons
  • Communications Server Control Panel
  • Lync Server Management Shell
Lab : Managebility Modalities using Communications Server Control Panel
  • Overall Layout
  • Basic Layout
  • Inline Form
  • Overlay Form
  • Table
  • Toolbar
  • Filter and Search
  • IM/Presence
  • Conferencing
  • Voice routing
  • Clients
After completing this module, students will be able to use the Communications Server Control Panel to:
  • Manage Users.
  • Manage Computers in Your Topology.
  • Filtere Instant Messages and Client Versions.
Module 7: Lync Server Management
This module introduces Lync Server Management Shell.The topics in this section give basic guideline on how to use Lync Server Management Shell to configure and manage your Lync Server 2010 deployment.
Lessons
  • Lync Server Management Shell
  • Windows Power Shell for Microsoft Lync Server 2010
  • Management Shell Sample Scripts
Lab : Manageability Modalities PowerShell Exploration
  • Listing the Policy and Setting Cmdlets
  • Creating New Policies
  • Modifying Existing Policies
  • Assigning Policies
  • Removing Policies
  • Working with Settings
Lab : Manageability Modalities PowerShell Exploration (Optional)
  • Search
  • New Communicator User
After completing this module, students will be able to do to the following:
  • Use Windows PowerShell for Microsoft Lync Server 2010.
  • Find how to obtaing Cmdlet Help.
  • Learn about the Lync Server 2010 PowerShell Blog.
  • Explore UI-to-PowerShell Mapping.
  • Use Management Shell Sample Scripts.
    • Listing All the RBAC Roles for a User.
    • Listing all the Users Holding a Specified RBAC Role.
    • Listing All the Users in a Site.
    • Combining the Output of Get-CsAdUser and Get-CsUser .
    • Create a Copy of a Policy.
    • List Available Line URIs.
    • Assign a Policy to a Group.
    • Create a New Response Group.
    • Create a New Interactive Response Group.
Module 8: Deploying Standard Edition Server and Director
This module introduces the process for installing Lync Server 2010Standard Edition Server and Director Servers.
Lessons
  • Deploying Lync Server 2010 Standard Edition
  • Deploying Lync Server 2010 Director
Lab : Deploying Standard edition Server and Director
  • Deploying Lync Server 2010 Standard Edition Server
  • Deploying the Director
After completing this module, students will be able to:
  • Configure DNS Records for a Standard Edition server.
  • Prepare first Standard Edition server.
  • Configure the Standard Edition server.
Module 9: Deploying Edge Server for External User Access
This module introduces the student to Edge Server for Lync Server 2010.
Lessons
  • Deploying Edge Components for External user Access
Lab : Deploying Edge Server
  • Define the Topology for a Single Edge Server
  • Export the Topology and Copy it to the Edge Server
  • Setup the Edge Server
  • Configure DNS for Edge Support
  • Setup Reverse Proxy Server
  • Configuring Support for External Access
After completing this module, students will be able to do to the following:
  • Understand the Deployment Process for External User Access.
    • Deployment Prerequisites for External User Access.
    • Information Requirements for External User Access.
    • Deployment Process for Edge Servers.
  • Learn about Edge Deployment Tools.
  • Deployment Best Practices for External User Access.
  • Preparing for Installation of Servers in the Perimeter Network.
    • System Requirements for Edge Components.
    • Hardware and Software Requirements for Edge Components.
    • Supported Server Collocation for Edge Components.
  • Configure DNS for Edge Support .
    • Determining DNS Requirements .
    • Configure DNS Records for Edge Support.
    • Configure the DNS Suffix for Edge Servers.
  • Configure Firewalls and Ports for External User Access.
    • Determining Firewall and 50k Port Range Requirements .
    • Configure Ports on the Firewall of the Edge Servers.
  • Understand Topologies for External User Access.
  • Request Edge Certificates.
    • Request Certificates from a Public CA.
    • Request Certificates from an Internal Enterprise CA.
    • Set Up Certificates for the Internal Edge Interface.
    • Set Up Certificates for the External Edge Interface.
    • Set Up Certificates for the Reverse Proxy.
  • Prepare for Support of Public IM Connectivity.
  • Setting Up Edge Servers .
    • Setting Up Network Interfaces for Edge Servers.
    • Setting Up Reverse Proxy Servers.
  • Configuring Support for External User Access.
    • Enable and Configure Remote User Access.
    • Configure Access for Federated Partners .
    • Monitor and Control Federated Partner Access.
    • Enable and Configure Anonymous Participation in Conferences.
    • Configure IM Provider Support on Edge Servers.
  • Verifying Your Edge Deployment.
    • Verify Connectivity Between Internal Servers and Edge Servers.
    • Verify Connectivity for External Users.
Module 10: Basic SIP Routing Mechanism for Lync
This module introduces the concept of routing with SIP signaling. Because the path of the signaling can travel over any IP network and is likely to have processing along the path (UAS), tracking the path of the signal is critical to ensure the UAC and UAS do not miss critical call-processing data.
Lessons
  • SIP Call Routing
After completing this module, students will understand the following concepts:
  • VIA headers.
  • VIA path forking.
  • Branch-ID.
  • Merging responses from multiple forked paths.
  • SIP Record-ROUTE.
  • SIP Looping and Spirals.
Module 11: Call Management Features
This module introduces the background concepts you should know for planning and deploying Enterprise Voice call management features.
Lessons
  • Call Management Features Overview and Planning
  • Call Management Features Configuration
Lab : Call Management Features
  • Configuring the Response Group Service
  • Verifying the Workflow Vehavior
  • Configuring Agent Anonymity
  • Configuring the Call Park Service
  • Experiencing the Call Park Service
  • Configuring Announcements for Unassigned Numbers
After completing this module, students will be able to do to the following:
  • Understand Call Management Features Overview Features Overview and Planning.
    • Overview Capabilities of Call Management.
    • Supported Topologies for Call Management.
    • Requirements for Call Management.
      • Hardware and Software Requirements for Call Management.
      • Port Requirements for Call Management.
      • Audio File Requirements for Call Management.
      • Call Park Audio File Requirements.
      • Response Group Audio File Requirements.
    • Call Park Application.
      • Components Used by Call Park.
      • Clients Supported for Call Park.
      • Deployment Process for Call Park.
    • Response Group Application.
      • Components Used by Response Group.
      • Clients Supported for Response Group.
      • Response Group Configuration Tool Requirements.
      • Capacity Planning for Response Group.
      • Deployment Process for Response Group.
    • Announcement Application.
      • Components Used by Announcements.
      • Deployment Process for Announcements.
  • Configure Call Management Features Configuration.
  • Configuring Call Park.
    • Call Park Configuration Prerequisites and Permissions.
    • Configure the Call Park Orbit Table.
    • Create a Call Park Orbit Range.
    • Create a Call Park Orbit Range by Using Cmdlets.
    • (Optional) Configure Call Park Settings.
    • Enable Call Park for Users.
    • Verify Normalization Rules for Call Park.
    • Verify Call Park Deployment.
  • Configuring Response Group.
    • Response Group Configuration Prerequisites and Permissions.
    • Create an Agent Group.
    • Create a Queue .
    • Define Business Hours and Holidays.
    • Creating Workflows.
      • Creating a Hunt Group Workflow.
      • Designing Call Flows By Using Interactive Voice Response.
      • Creating an Interactive Workflow.
    • Configuring Announcements for Unassigned Numbers.
      • Announcement Configuration Prerequisites and Permissions.
      • Configure Announcement File.
      • Configure the Unassigned Number Table.
      • Create an Unassigned Number Range.
    • Agents.
      • Types of Agent Groups.
      • Agent Anonymization.
      • Signing in to a Response Group.
    • Response Groups and Communicator Users.
Module 12: Exchange UM Integration
This module introduces Lync Server 2010 integration with Exchange Unified Messaging (UM) for combining voice messaging and e-mail messaging into a single messaging infrastructure.
Lessons
  • Exchange Unified Messaging Integration
Lab : Exchange 2010 UM Integration
  • Configuring Lync Server 2010 integration with Exchange 2010 UM
After completing this module, students will be able to:
  • Understand Features of Integrated Unified Messaging and Lync Server.
    • Call Answering.
    • Outlook Voice Access.
    • Auto Attendant.
    • Fax Services.
  • List Components and Topologies for Unified Messaging.
    • Exchange Server Components.
    • Supported Topologies.
  • Grasp Guidelines for Integrating Unified Messaging and Lync Server.
  • Understand the Deployment Process for Integrating Unified Messaging and Lync Server.
  • Learn about the Unified Messaging Integration Process.
Module 13: Lync Sign-in
This module explains the sign-in process for the Lync 2010 rich client and how to troubleshoot problems during sign-in.
Lessons
  • Lync 2010 Sign In Steps
  • Lync 2010 Sign In Troubleshooting
Lab : Exploring Lync Sign In
  • Access Virtual Machines
  • Capture Baseline Sign-in Data
  • Analyze Baseline Data
  • Troubleshooting
After completing this module, students will be able to:
  • List the Sign in Steps.
    • Locating a server
    • Establishing TCP connectivity.
    • Establishing TLS encryption.
    • Authentication and Authorization with NTLM, Kerberos and TLS-DSK.
    • Redirection and re-authentication.
    • Contact List and Provisioning information.
    • Connecting to Exchange.
  • Do basic Troubleshooting.
    • Dividing the problem.
    • Troubleshooting at each step.
Module 14: Central Management Store
This module covers the new Central Management Store feature for Lync Server 2010.
Lessons
  • Central Management Store (CMS)
After completing this module, students will be able to:
  • Explain What is the Central Management Store.
  • Explain What is stored in CMS.
  • Understand CMS Replication.
  • Understand Resilience.
  • Manage CMS replication.
  • Troubleshooting CMS.
Module 15: Conferencing
This module introduces conferencing, including the components, hardware and software, and major steps in the deployment process.
Lessons
  • Conferencing
Lab : Configuring and Using Unified Conferencing
  • Configuring Dial-in conferencing
  • Experiencing Dial-in conferencing
  • Create and Edit conferencing Site Policies
  • Create and Apply a conferencing User Policy
After completing this module, students will be able to:
  • Explain Lync Server 2010 Conferencing capabilities.
  • Plan for Conferencing.
    • A/V Conferencing Network Bandwidth Requirements.
    • Enabling external participation.
    • Compatibility among meeting types and client versions.
    • Bandwidth Management, Compliance and other Features.
    • Topologies for Web Conferencing and A/V Conferencing.
    • Hardware requirements.
    • Collocation.
  • Setup Dial-In Conferencing.
    • Topologies.
    • Components.
    • Hardware and software requirements.
    • Port requirements.
    • Supported clients.
    • Deployment process.
Module 16: Synthetic Transactions
This module introduces Synthetic Transactions, which represent monitoring and validation tools to simulate (end-to-end) feature transactions as if they have been performed by actual user clients. Synthetic Transaction can be used by monitoring tools - like System Center Operations Manager - to perform automated health state and performance monitoring.
Lessons
  • Synthetic Transactions
Lab : Synthetic Transactions
  • Health Testing with Synthetic Transactions
After completing this module, students will be able to:
  • Deploy Synthetic transactions (STs).
    • Setting up Synthetic transaction watcher node.
    • Capacity and OS Requirements.
    • Deploying synthetic transactions watcher node.
    • Verifying that Synthetic Transactions are working.
    • Troubleshooting ST Watcher issues.
Module 17: SharePoint Integration
This module introduces SharePoint integration and Lync skills search integration along with Lync Photo.
Lessons
  • Exchange 2010 UM Integration
Lab : Configure Skill Search IntegrationConfigure Lync to display picture
After completing this module, students will be able to complete the following tasks:
  • SharePoint Integration Scenarios.
  • Viewing Presence with SharePoint Site Collections.
  • Displaying SharePoint Pictures in Lync.
  • Exporting a Meeting Recording to a SharePoint 2010 Asset Library.
  • SharePoint Integration Internals .
  • SharePoint Presence Internals.
  • Skill Search Internals.
  • Skill Search Architecture.
  • SharePoint Picture Integration Internals .
  • Exporting Meeting Recordings Internals.
  • Configuring SharePoint Integration.
  • Configuring Presence Awareness Integration with SharePoint.
  • Configuring Skill Search Integration.
  • Uploading picture to Active Directory when SharePoint is unavailable and Exchange Server 2010 is available.
  • Configuring Microsoft Lync Recording Manager to Export Meeting Recordings to a SharePoint Asset Library.
Module 18: Collect Logs Button Investigation
This module introduces discusses Collect Logs Button in regards to the Lync client for reporting audio quality issues.
Lessons
  • Collect Logs Button
Lab : Exchange 2010 UM Integration
  • BRB and MQD Visualizer Tool
After completing this module, students will be able to explain:
  • What is Call Logs Button.
    • Call Logs Button Requirements.
Additional Reading
To help you prepare for this class, review the following resources:
  • Partner Lync Support Tier 1 Pre-Read Material
Before attending this course, students must have Lync 2010 MCTS (Exam 70-664), Lync 2010 MCITP (Exams 70-664 and 70-665), or OCS 2007 R2 MCTS (Exam 70-638) or any one of the following:
  • Configuring Microsoft Windows Vista Client (Exam 70-620)
  • Windows 7, Configuring (Exam 70-680)
  • Windows 7, Enterprise Desktop Support Technician (Exam 70-685)
  • Pro: Windows 7, Enterprise Desktop Administrator (Exam 70-686)
  • CompTIA A+
-or-
  • Networking Essentials (Exam 70-058)
  • Windows Server 2008 Network Infrastructure, Configuring (Exam 70-642)
  • Cisco CCNA
  • CompTIA Networking+
  • CompTIA  Server+ ( CompTIA Networking+ would be recommended but not mandatory)
-or-
  • Windows Server 2008 Active Directory, Configuring (Exam 70-640)
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Exam 70-294)
  • CompTIA Server+
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