Exam 70-672:

Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations

Published:October 01, 2008
Language(s):English, French, German, Japanese, Korean, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s):Partners
Technology:Windows 7
Type:Proctored Exam

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Preparing for an Exam
The Microsoft Certification website and this preparation guide contain a variety of resources to help you prepare for an exam. Preparing for and Taking an Exam — FAQ provides answers to frequently asked questions about exam registration ,preparation ,scoring ,and policies , including:
  • The most effective way to prepare to take an exam.
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  • Microsoft policy concerning the incorporation of service pack and revision updates into exam content.
  • Exam question types and formats.
  • Exam time limits and number of questions asked.
We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Exam Topics CoveredMay, 2012: This exam has been updated for Office 365 and Online Services.
Audience Profile
Candidates for this exam design and sell licensing solutions to large organizations. Organizations in this category typically have 250 or more devices. Candidates should have at least six months of experience selling Microsoft licensing solutions and should have a basic understanding of all Microsoft corporate licensing solutions including but not limited to Select, Enterprise, OEM, Full Packaged Product and Open.

Candidates should have a basic understanding of the types of Microsoft licenses, such as operating systems, server applications, desktop applications, and online services. Candidates should also be familiar with both transactional and relationship-based programs. Candidates might service customers who do not have an in-house IT department and whose software refresh cycle is low to moderately aggressive.
Candidate will be expected to validate their ability to define a solution that best suits the customer's needs.
Credit Toward CertificationWhen you pass Exam 70-672: Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations, you complete the requirements for the following certification(s):Microsoft Certified Technology Specialist: Volume Licensing Specialist, Large Organizations
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Analyzing a Customer Environment (20 percent)
  • Evaluate the customer's purchasing process.
    • This objective may include but is not limited to: centralized purchasing, distributed purchasing, or a combination of these types; enterprise-wide purchasing, division-wide purchasing, department-wide purchasing, or a combination of these types; organizational structure such as affiliates, franchises, and subsidiaries; and transactional purchasing, relationship-based purchasing, or a combination of these types
  • Analyze the customer's expected growth.
    • This may include but is not limited to: short-term vs. long-term needs; cyclical patterns
  • Assess the hardware refresh cycle.
    • This may include but is not limited to: frequency of hardware refresh; timeline for hardware refresh
  • Determine the customer’s software environment.
    • This objective may include but is not limited to: current on-premise software and online services; software deployment plans and strategy; current Microsoft licensing and online service agreements
  • Analyze the geographic scope of the customer.
    • This may include but is not limited to: Worldwide vs. a single region; a single location vs. multiple locations within a country or a region; single language vs. multiple languages
  • Identify the customer's budget requirements and payment options.
    • This may include but is not limited to: spread payments or up-front payments; financing options; budgetary approval process; capital vs. operational expenditure
Identifying Customer Product and Capability Requirements (34 percent)
  • Evaluate the gap between the current and preferred technology solution.
    • This may include but is not limited to: customer's short-term and long-term technology vision; identifying a solution that would fulfill customer's desired capabilities
  • Determine the required products for the customer's preferred technology solution.
    • This may include but is not limited to: features and functions; dependencies; editions and/or versions; subscription services
  • Identify the appropriate product licensing rights and explain them to the customer.
    • This may include but is not limited to: Product Use Rights Guide (PUR); Product List; Software License Terms for original equipment manufacturer (OEM) and Full Packaged Product (FPP), Microsoft Online Services Use Rights
  • Match Software Assurance (SA) benefits to customer needs.
    • This may include but is not limited to: identify available SA benefits; explain how each SA benefit applies to customer needs
Recommending Licensing Solution Options (34 percent)
  • Identify appropriate licensing programs.
    • This may include but is not limited to: Select Plus, EA, EA subscription, Service Provider License Agreement (SPLA), ISV Royalty, Campus and School Agreements; crossover with Open License and Open Value programs; Microsoft Online Subscription Agreement (MOSA)
  • Articulate the cost benefit of the recommended licensing solution.
    • This may include but is not limited to: cost benefit of product standardization; short-term and long-term return on investment; cost effectiveness of one program compared to another program; cost benefit of online services
  • Articulate the benefits and limitations of the recommended licensing solution.
    • This may include but is not limited to: OEM, retail, volume licensing, Online Services; license reassignment vs. license transfer; downgrade rights; install rights; reimaging rights; general SA rules
Providing Contracting and Post-Sales Customer Service (12 percent)
  • Assist the customer with license activation.
    • This may include but is not limited to: volume license keys, multiple activation key, key management service, Online Service activation
  • Assist the customer with media fulfillment.
    • This may include but is not limited to: download software, acquire physical media
  • Assist the customer with SA benefit activation.
    • This may include but is not limited to: training vouchers, Home Use Program (HUP), 24/7 Problem Resolution
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests
Microsoft Online ResourcesMicrosoft Licensing Portal: https://partner.microsoft.com/global/40029167
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