Exam 70-684:

OEM Reseller

Published:October 19, 2011
Language(s):English, French, German, Italian, Japanese, Korean, Russian, Portuguese (Brazil), Chinese (Simplified)
Audience(s):IT Professionals
Technology:Windows 7
Type:Proctored Exam

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Preparing for an Exam
The Microsoft Certification website and this preparation guide contain a variety of resources to help you prepare for an exam. Preparing for and Taking an Exam — FAQ provides answers to frequently asked questions about exam registration, preparation, scoring, and policies, including:
  • The most effective way to prepare to take an exam.
  • The relationship between Microsoft training materials and exam content.
  • Microsoft policy concerning the incorporation of service pack and revision updates into exam content.
  • Exam question types and formats.
  • Exam time limits and number of questions asked.
We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Audience Profile
Candidates for this exam are IT professionals who resell hardware with Genuine preinstalled Windows 7, Windows Server 2008, or Windows Small Business Server 2011. They install Microsoft Office 2010 and provide value added services.  Candidates should have a minimum of one year of experience managing day-to-day issues involving desktop and/or server deployment.

The minimally qualified candidate typically
  • is an OEM reseller.
  • has one year of on-the-job experience.
  • has familiarity with OEM licensing requirements and Office Product Key Card.
  • has basic network troubleshooting skills.
  • has basic hardware and software troubleshooting skills.
  • works for a small or medium-size business that is, or is seeking to become, a Microsoft Silver OEM  Competency Partner or a Microsoft Gold OEM Competency Partner.
  • might be in the process of becoming a Microsoft Small Business Specialist.
Credit Toward CertificationWhen you pass Exam 70-684: OEM Reseller, you complete the requirements for the following certification(s):
Microsoft Certified Technology Specialist (MCTS): OEM Reseller
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Assess Customer Needs and Ensure Compliance
  • Assess the customer environment.
    • This objective may include but is not limited to: investigate customer’s existing hardware/network installation; perform a Software Asset Management (SAM); customer category (single user, small/medium business, enterprise, academic); evaluate customer’s expected growth, including merges, number of offices, number of PCs, and budget; subscription based vs. volume licensing, Microsoft Financing; assess the geographic scope of the customer
  • Understand the EULA and ensure end-user compliance with Microsoft licensing policies.
    • This objective may include but is not limited to: identify upgrade and downgrade rights; identify products that have work-at-home rights; misappropriation of user and device client access licenses (CALs); understand when you need to buy a new license (OEM vs. Fully Packaged Product (FPP) vs. Volume Licensing Key (VLK))
  • Understand OEM reseller responsibilities and their compliance requirements.
    • This objective may include but is not limited to: understand support responsibilities (OEM, OEM reseller, or Microsoft); OEM reseller facilitation of customer-provided images; assist the customer with media fulfillment, including loading the OEM edition of Office, downloading software, acquiring physical media, and using Volume Licensing Service Center to obtain keys and download software
  • Identify Genuine Windows and articulate its value proposition.
    • This objective may include but is not limited to: no upgrade path; lack of support; cost implications of using illegal copy (total cost of ownership (TCO)); malware risk; Windows Updates and security; Microsoft Security Essentials; how to identify Genuine Windows (visually, in title); identify a valid certificate of authenticity (COA) (COA, disc, packaging)
Understand Product Offerings and Recommend Solutions
  • Recommend Windows Server solutions.
    • This objective may include but is not limited to: products, editions, and versions; understand licensing in a virtual environment; recommend an upgrade path or downgrade rights
  • Recommend Windows client solutions.
    • This objective may include but is not limited to: products, editions, versions, and architecture (32 and 64 bit); understand licensing in a virtual environment; recommend an upgrade path or downgrade rights
  • Recommend a Microsoft Office solution.
    • This objective may include but is not limited to: products, editions, versions, and architecture (32 and 64 bit); provide usage limitations of Office versions; understand pre-loaded Office trials and how to upgrade them to the full version; recommend an upgrade path or downgrade rights; identify Office 365 options
Recommend Licensing Solutions
  • Recommend a licensing solution for the Windows Server 2008 R2 product family.
    • This objective may include but is not limited to: Windows Server 2008 R2 and Windows Small Business Server 2011; understand the differences between user and device CAL types; CAL—Remote Desktop Services (RDS) vs. traditional CAL; select the appropriate license type and count (OEM vs. Volume License Key (VLK) vs. Fully Packaged Product (FPP)) given a customer scenario; licensing considerations when selling to an academic customer
  • Recommend a Windows client licensing solution.
    • This objective may include but is not limited to: select the appropriate license type and count (OEM vs. Volume License Key (VLK) vs. Fully Packaged Product (FPP) vs. rental rights) given a customer scenario; licensing considerations when selling to an academic customer; recommend Microsoft Software Assurance
  • Recommend a licensing solution for Microsoft Office products.
    • This objective may include but is not limited to: select the appropriate license type and count (OEM Product Key Card vs. Volume License Key (VLK) vs. Fully Packaged Product (FPP) vs. rental rights) given a customer scenario; licensing considerations when selling to an academic customer
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
Microsoft Online Resources
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