Microsoft Learning:

Exam 74-674:

Delivering Business Value Planning Services

Published:October 14, 2008
Language(s):English
Audience(s):IT Professionals
Technology:2007 Microsoft Office system
Type:Proctored Exam
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We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Audience Profile
Candidates for this exam are professional services consultants and employees of Microsoft partners who document, analyze, and make recommendations for improvements to business processes for customers who use Microsoft Office system technologies. Candidates should have at least one year of business analysis experience. Candidates should be familiar with documenting business processes by using business modeling tools. Candidates must have a basic understanding of Office System solutions such as enterprise content management, business intelligence, unified communications, and enterprise project management. Candidates should be familiar with business process reengineering concepts.
Credit Toward CertificationWhen you pass Exam 74-674: Delivering Business Value Planning Services, you complete the requirements for the following certification(s):Microsoft Achievement
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Preparing For and Scoping an Engagement with a Customer. (16 percent)
  • Validate the availability of Software Assurance (SA) deployment services benefits.
    • This objective may include but is not limited to: determining whether the customer has SA; determining how many days the customer is eligible for; determining current licensing
  • Identify decision makers.
    • This objective may include but is not limited to: identifying business decision makers and technical decision makers; process owners
  • Identify business processes to be targeted by this service.
    • This objective may include but is not limited to: facilitating a discussion with the customer about problems that they are currently having; brainstorming business processes that need improvement
  • Define tasks based on customer requirements.
    • This objective may include but is not limited to: deliverables based on length of engagement; focus on planning and design vs. implementation
Analyzing and Documenting the Current State of a Business Process (24 percent)
  • Gather business process information.
    • This objective may include but is not limited to: preparing a set of interview questions for each role in the process; interviewing key stakeholders about steps in the business process; identifying technology used in the business process
  • Create a current state business process diagram.
    • This objective may include but is not limited to: review existing documentation; work activities; cycle times; task sequencing; role assignments; supporting documents for diagram
  • Document the current technology infrastructure.
    • This objective may include but is not limited to: review existing documentation; analyze data collected during interviews; capacity that existing infrastructure can support; technology skill level of process users; software applications and versions deployed; analyzing which technologies support each step in the process
  • Identify the business impact of problems in the current process.
    • This objective may include but is not limited to: problems and/or impacts of current state; cost information per process task
Optimizing a Business Process by Using Office System Solutions (30 percent)
  • Recommend Office system–focused technology changes based on business problems and client requirements.
    • This objective may include but is not limited to: which Office system technology to apply to a specific business problem
  • Recommend business process changes based on business problems and client requirements.
    • This objective may include but is not limited to: eliminating process steps; changing roles for specific steps in the process; automating manual processes
  • Conduct a gap analysis.
    • This objective may include but is not limited to: technology gap analysis; process gap analysis; skills gap analysis; human capital gap analysis
  • Create an implementation and adoption plan.
    • This objective may include but is not limited to: training plan; communication plan; preliminary project plan; budget; resource plan
Developing a Business Case for a Recommended Solution (30 percent)
  • Identify and quantify key process benefits.
    • This objective may include but is not limited to: productivity improvements; shorter cycle times; data quality improvements; customer satisfaction improvements; risk avoidance; business intelligence improvements; other KPI improvements
  • Conduct a cost/benefit analysis.
    • This objective may include but is not limited to: cost reductions; cost avoidance; revenue improvements; methods of calculating financial return
  • Identify and mitigate risks for a recommended solution.
    • This objective may include but is not limited to: technology risks; business risks; resistance to change; mitigation strategy
  • Develop a high-level value proposition statement for recommended future state.
    • This objective may include but is not limited to: tailoring value proposition statements for different audiences
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
Microsoft Online ResourcesBusiness Value Planning Service Preparation Tools & Resources: Designed for the BVPS community, this site contains helpful information including Training and Certification resources for the Delivering Business Value Planning Services exam.
Have Questions? For advice about training and certification, connect with peers: For questions about a specific certification, chat with a Microsoft Certified Professional (MCP): To find out about recommended blogs, Web sites, and upcoming Live Meetings on popular topics, visit our community site:
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