Exam MB2-422:

CRM 3.0 Customization

Published:	February 15, 2006
Language(s):	English
Audience(s):	IT Professionals
Technology:	Microsoft Dynamics CRM 3.0
Type:	Proctored Exam

About this Exam

This certification exam measures your ability to do the following:

Plan customizations for Microsoft Dynamics CRM 3.0.
Customize entities and create custom entities.
Create solutions using Workflow.
Create custom reports.
Integrate other applications into Microsoft Dynamics CRM 3.0.
Use client-side code with form and field events.

Time requirements and questions

120 minutes to complete the exam
70 questions, with a passing rate of 70 percent
Multiple choice and multiple answer questions

Audience Profile

Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Customization should take this exam.

Additional skills recommended:

Familiarity with using the Microsoft Dynamics CRM 3.0 application and CRM implementation methodologies
Experience working with relational databases, Web development, JScript, DHTML, and XML

Credit Toward CertificationExam MB2-422: CRM 3.0 Customization: counts as credit toward the following certification(s):

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

Planning Customizations (11 percent)

Align Customizations with Microsoft Dynamics CRM Design
Recognize Capabilities for Extended Development
Recognize Core Customization Capabilities
Recognize Capability to Transport Customizations

Customize Entities (16 percent)

Transport Customizations
Customize Forms, Previews, and Views
Work with Entity Attributes
Modify Entity Mapping
Renaming Entities

Work with Custom Entities (23 percent)

Identify When to Use Custom Entities
Define Custom Entities
Plan Entity Relationships
Define Entity Relationships
Delete Custom Entities and Relationships

Workflow (13 percent)

Define a Workflow Rule
Define a Sales Process
Set Values by Using Dynamic Text
Manage Workflows and Sales Processes
Troubleshoot Problems with Workflow

Customize Reports (11 percent)

Report Planning
Managing Reports
Create or Modify Reports

Configure Application Integrations (9 percent)

Configure Application Integrations by Using IFrame
Create Controls by Using ISV.Config
Using URL Addressable Forms
Modify Navigation with SiteMap
Recognize Capabilities for Server Programming

Application Event Programming (17 percent)

Using Form and Field Events
Referencing Microsoft Dynamics CRM Values
Troubleshooting Client-Side Code

Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.

Classroom Training