Exam MB2-423:

CRM 3.0 Applications

Published:	February 15, 2006
Language(s):	English
Audience(s):	Information Workers
Technology:	Microsoft Dynamics CRM 3.0
Type:	Proctored Exam

About this Exam

This certification exam measures your ability to do the following:

Understand and articulate how to use and effectively implement the applications module in Microsoft Dynamics CRM 3.0.
Use the application terms to adequately convey solutions to other users.

Time requirements and questions

120 minutes to complete the exam
60 questions, with a passing rate of 70 percent
Multiple choice and multiple answer questions

Audience Profile

Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Applications should take this exam.

Additional skills recommended:

General working knowledge of Microsoft Windows
General working knowledge of customer relationship management processes

Credit Toward CertificationExam MB2-423: CRM 3.0 Applications: counts as credit toward the following certification(s):

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

Microsoft Dynamics CRM Concepts (13 percent)

Accounts and Contacts
Outlook Client

Sales Management (30 percent)

Sales Management Life Cycle
Lead Management
Completing the Sale
Sales Productivity
Sales Administration

Marketing Automation (22 percent)

Marketing Automation Life Cycle
Planning a Marketing Campaign
Campaign Creation
Campaign Execution and Response Management

Service Management (20 percent)

Service Management Life Cycle
Contract Management
Case Management
Creating a Knowledge Base
Managing Service Queues

Service Scheduling (15 percent)

Service Scheduling Life Cycle
Scheduling Services
Scheduling Administration
Defining Services

Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.

Classroom Training

Microsoft E-Learning

8524AE: Service Scheduling in Microsoft Dynamics CRM 3.0 (6 Hours)
8522AE: Marketing Automation in Microsoft Dynamics CRM 3.0 (7 Hours)
8521AE: Sales Management in Microsoft Dynamics CRM 3.0 (7 Hours)
8523AE: Service Management in Microsoft Dynamics CRM 3.0 (7 Hours)

Microsoft Press Books There are no Microsoft Press books currently available.

Practice Tests There are no practice tests currently available.

Microsoft Online Resources

MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.