Exam MB2-867:

Microsoft Dynamics CRM 2011 Installation and Deployment

Published:October 19, 2011
Language(s):English, English, French, German, Italian, Japanese, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s):IT Professionals
Technology:Microsoft Dynamics CRM 2011
Type:Proctored Exam

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Preparing for an Exam
This certification exam measures your ability to understand and articulate how to install and deploy Microsoft Dynamics CRM 2011 including planning the installation, installing Microsoft Dynamics CRM 2011 Server, installing and deploying the Microsoft Dynamics CRM 2011 Email Router, installing and deploying the Microsoft Dynamics CRM 2011 Client for Microsoft Office Outlook, configuring Microsoft Dynamics CRM 2011, and upgrading to and redeploying Microsoft Dynamics CRM 2011.
Exam Topics Covered
The following list includes the topic areas covered on this exam.
  • Planning the Installation
  • Installing Microsoft Dynamics CRM 2011 Server
  • Installing and Deploying the Microsoft Dynamics CRM 2011 Email Router
  • Installing and Deploying the Microsoft Dynamics CRM 2011 Client for Outlook
  • Configuring Microsoft Dynamics CRM 2011
  • Upgrading to and Redeploying Microsoft Dynamics CRM 2011
Audience Profile
This exam is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, and support professionals who plan to install and deploy Microsoft Dynamics CRM 2011.
 
Additional Skills Recommended:
General working knowledge of: Windows Server 2003, Windows Server 2008 R2, Active Directory, claims-based authentication using ADFS 2.0, IIS, Microsoft Exchange Server, Microsoft SQL Server database administration, and Microsoft Outlook.
Credit Toward CertificationWhen you pass Exam MB2-867: Microsoft Dynamics CRM 2011 Installation and Deployment, you complete the requirements for the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

Planning the Installation (17 percent)

  • Identify the supporting components of a Microsoft Dynamics CRM 2011 implementation.
    • This objective may include: Active Directory; ADFS 2.0; supported email systems for the Email Router; Outlook Client; Reporting Extensions; Language Packs; compatibility with SQL Server 2008 and later; compatibility with Microsoft Office SharePoint Server 2007 and later; compatibility with Windows Server 2008 and later
  • Plan the implementation.
    • This objective may include: planning multiple-server deployment; Microsoft Dynamics CRM 2011 licensing model and license types; planning Active Directory rights; planning multiple organizations; switching between editions
  • Indentify infrastructure requirements, hardware requirements, and software requirements.
    • This objective may include: requirements for each of the Microsoft Dynamics CRM components; requirements for supporting technologies; planning for the number and location of server roles and groups
  • Plan installation user privileges.
    • This objective may include: user rights; creating security groups

Installing Microsoft Dynamics CRM 2011 Server (19 percent)

  • Install services and components.
    • This objective may include: identifying specific accounts for Microsoft Dynamics CRM services
  • Install the Microsoft Dynamics CRM 2011 server.
    • This objective may include: installing sample data; developing a pre-installation checklist; command line installation; troubleshooting issues that prevent successful installation; registering the installation; registering for Windows Updates; deploying a single server; deploying multiple servers
  • Deploy a Microsoft Dynamics CRM website.
    • This objective may include: using Host Headers, when to use HTTPS

Installing and Deploying the Microsoft Dynamics CRM 2011 Email Router (15 percent)

  • Install the Microsoft Dynamics CRM 2011 Email Router.
    • This objective may include: supported email systems ; supported Windows operating systems
  • Configure the Microsoft Dynamics CRM 2011 Email Router.
    • This objective may include: creating incoming and outgoing email profiles; running the Rule Deployment Wizard against Exchange Server; tracking token and smart matching options; using forward mailbox and individual mailbox monitoring; configuring the deployment and specifying default profiles; configuring users with the appropriate messaging options

Installing and Deploying the Microsoft Dynamics CRM 2011 Client for Outlook (16 percent)

  • Identify supported Outlook versions and supported browsers.
    • This objective may include: 32-bit and 64-bit Outlook clients and Internet browsers
  • Install the Microsoft Dynamics CRM 2011 Client for Outlook.
    • This objective may include: command line installation; deployment options; installing from the Microsoft Dynamics CRM web application; identifying upgrade options; register for Windows Updates
  • Configure the Microsoft Dynamics CRM 2011 Client for Outlook.
    • This objective may include: working on-line and off-line; configuring local data groups; configuring for multiple organizations

Configuring Microsoft Dynamics CRM 2011 (16 percent)

  • Install reporting extensions.
    • This objective may include: identifying when reporting extensions are required; using different accounts for the application pools in IIS; when to use the Microsoft Dynamics CRM fetch extension plug-in
  • Configure Microsoft Dynamics CRM 2011 for Internet-facing deployment.
    • This objective may include: identifying IFD and website requirements; implementing claims-based authentication by using Secure Token Services; using AD FS 2.0 as the Secure Token Service
  • Plan and configure high availability options.
    • This objective may include: clustering SQL Server; multiple Microsoft Dynamics CRM servers; network load balancing

Upgrading to and Redeploying Microsoft Dynamics CRM 2011  (17 percent)

  • Plan an upgrade.
    • This objective may include: identifying supported and unsupported components; SQL Server considerations; planning for changes in server URL; upgrading versions earlier than Microsoft Dynamics CRM 4.0; selecting the most appropriate upgrade method (in-place or migration upgrade)
  • Move a Microsoft Dynamics CRM organization to new computers by using the Deployment Manager.
    • This objective may include: identifying the redeployment process; Active Directory considerations; creating and importing organizations; MUI packs; changing an organization’s details; deleting an organization
  • Upgrade multiple servers.
    • This objective may include: upgrading a Microsoft Dynamics CRM 4.0 deployment; upgrading other components, such as the Email Router
Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training
Microsoft E-Learning
  • 80296AE: Microsoft Dynamics CRM 2011 Installation and Deployment (8 Hours)
Microsoft Press Books There are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
Microsoft Online Resources
Installation and Deployment online topics can be found in Online Help within the Microsoft Dynamics CRM product and the Resource Center for Microsoft Dynamics CRM Online.
 
 
 
 
 
 
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