| Preparing for an Exam |
This certification exam measures your ability to understand and articulate how to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications, and Microsoft Dynamics CRM 2011 services scheduling applications.
| Exam Topics Covered |
The following list includes the topic areas covered on this exam.
- Managing Microsoft Dynamics CRM Marketing Automation Applications
- Managing Microsoft Dynamics CRM Sales Applications
- Managing Microsoft Dynamics CRM Service Management Applications
- Managing Microsoft Dynamics CRM Service Scheduling Applications
| Audience Profile |
This exam is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2011 in their organization. The exam is also intended for service schedulers, administrators, office managers, CEOs, and consultants who want to demonstrate foundational understanding of the application functionality.
Additional Skills Recommended:General working knowledge of: Microsoft Dynamics CRM 2011 usage and of solving real-world business problems by using Microsoft Dynamics CRM 2011, Microsoft Office, Windows operating systems, Windows Internet Explorer, and the Customer Relationship Management process.
| Credit Toward CertificationWhen you pass Exam MB2-868: Microsoft Dynamics CRM 2011 Applications, you complete the requirements for the following certification(s): |
Microsoft Dynamics Certified Technology Specialist
| Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. |