Exam MB7-232:

Navision 4.0 Service Management

Published:	March 01, 2005
Language(s):	English
Audience(s):	Information Workers
Technology:	Microsoft Dynamics NAV 4.0
Type:	Proctored Exam

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Overview

About this Exam

This certification exam measures your ability to do the following:

Understand and articulate how to set up and use the service management module in Microsoft Dynamics NAV 4.0.

Time requirements and questions

90 minutes to complete the exam
40 questions, with a passing rate of 70 percent
Multiple choice and multiple answer questions

Audience Profile

Individuals who want to obtain a certification on Microsoft Business Solutions – Navision (now Microsoft Dynamics NAV) 4.0 Service Management should take this exam.

Additional skills recommended:

A minimum of three months of hands-on experience with Service Management in Microsoft Dynamics NAV 4.0
Ordinary warehouse handling procedures

Credit Toward CertificationExam MB7-232: Navision 4.0 Service Management: counts as credit toward the following certification(s):

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Measured

Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

Service Management Setup (12.5 percent)

Service Management Setup
Time Management and Planning Setup
Service Order Setup
Service Item Setup

Service Items (12.5 percent)

Creating Service Items
Service Item History
Troubleshooting

Service Orders (20 percent)

Creating Service Orders
Creating Service Item Lines
Creating Service Quotes
Working on Service Tasks
Registering Spare Parts
Registering Resource Hours
Registering Service Costs and Text Lines
Completing Service Orders

Service Price Management and Planning Management (15 percent)

Service Price Adjustment Groups
Service Price Groups
Service Price Adjustment in Detail
Resource and Resource Groups
Allocation
Allocation Status and Repair Status

Service Contracts (27.5 percent)

Setting Up Service Contracts
Creating Service Contract Quotes and Converting Them into Service Contracts
Creating Service Contracts Directly
Updating Contracts
Periodic Activities
Service Contract History
Creating Multiple Service Contracts
Updating the Annual Amount of a Service Contract
More Advanced Functionality

Job Scheduler (12.5 percent)

Setting Up the Job Scheduler
Using the Job Scheduler
Checking Errors
Checking Response Time and Sending E-Mails to Customers

Preparation Materials

Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.

Classroom Training There is no classroom training currently available.

Microsoft E-Learning There is no Microsoft E-Learning training currently available.

Microsoft Press Books There are no Microsoft Press books currently available.

Practice Tests There are no practice tests currently available.

Microsoft Online Resources

Online Help within the Microsoft Dynamics NAV product
MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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