Preparation Guide for Exam 70-224

Installing, Configuring, and Administering Microsoft Exchange 2000 Server

Updated: May 13, 2008

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Exam newsExam news
Audience profileAudience profile
Credit toward certificationCredit toward certification
Preparation tools and resourcesPreparation tools and resources
Skills measuredSkills measured

Exam news

Exam 70-224 became available on February 9, 2001.


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Audience profile

Candidates for this exam operate in medium-sized to very large computing environments that use Microsoft Exchange 2000 Server, Microsoft Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year of experience administering Microsoft Exchange environments that have the following characteristics:

Multiple physical locations.

Mixed client connection protocols such as POP3, IMAP4, MAPI, NNTP, and HTTP.

Internet messaging connectivity.

Connectivity to foreign mail systems.

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Credit toward certification

When you pass the Installing, Configuring, and Administering Microsoft Exchange 2000 Server exam, you achieve Microsoft Certified Professional status. You also earn credit toward the following certifications:

Elective credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000 certification

Elective credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification

Elective credit toward Microsoft Certified Systems Engineer on Microsoft Windows NT 4.0 certification

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Preparation tools and resources

In addition to your hands-on experience working with the product, we recommend that you use the following tools and training to help you prepare for this exam.

Classroom training for this exam

Course 1572: Implementing and Managing Microsoft Exchange 2000

Course 2355: Upgrading from Microsoft Exchange Server 5.5 to Microsoft Exchange 2000

Microsoft Press self-paced training products

MCSE Training Kit: Microsoft Exchange 2000 Server Implementation and Administration

Microsoft certified practice tests

MeasureUp: Visit the MeasureUp Web site to take a practice test.

Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft online resources

TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical chats, and much more.

MSDN: The Microsoft Developer Network (MSDN) is a reference for developers. It features code samples, technical articles, newsgroups, chats, and more.

Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills measured

This exam measures your ability to implement, administer, and troubleshoot information systems that incorporate Microsoft Exchange 2000 Server. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.

KEY:The course provides a general introductory overview of this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.    The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work.    The course includes material to prepare you for this task. = The course includes material to prepare you for this task.
Skills measured by Exam 70-224Course 1572Course 2355
Installing and Upgrading Exchange 2000 Server   

Install Exchange 2000 Server on a server computer.

The course includes material to prepare you for this task.


Diagnose and resolve failed installations.

The course includes material to prepare you for this task.


Upgrade or migrate to Exchange 2000 Server from Exchange Server 5.5.


The course includes material to prepare you for this task.

Diagnose and resolve problems involving the upgrade process.


The course includes material to prepare you for this task.

Manage coexistence with Exchange Server 5.5.

Maintain common user lists.

Maintain existing connectors.

Move users from Exchange Server 5.5 to Exchange 2000 Server.

Configure the Exchange 2000 Active Directory Connector to replicate directory information.


The course includes material to prepare you for this task.

Diagnose and resolve Exchange 2000 Active Directory Connector problems.


The course includes material to prepare you for this task.

Perform client deployments. Clients include Microsoft Outlook 2000, Outlook Web Access, POP3, IMAP4, and IRC.

Configure Outlook Web Access.

Configure client access protocols.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.


Configuring Exchange 2000 Server. Types of servers include mailbox, public folder, gateway, virtual, Chat, and Instant Messaging.   

Configure server objects for messaging and collaboration to support the assigned server role.

Configure information store objects.

Configure multiple storage groups for data partitioning.

Configure multiple databases within a single storage group.

Configure virtual servers to support Internet protocols.

Configure Exchange 2000 Server information in the Windows 2000 Active Directory.

Configure Instant Messaging objects.

Configure Chat objects.

The course includes material to prepare you for this task.


Create and manage administrative groups.

The course includes material to prepare you for this task.


Configure separate Exchange 2000 Server resources for high-volume access. Resources include stores, logs, and separate RAID arrays.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Diagnose and resolve Exchange 2000 Server availability and performance problems.

Diagnose and resolve server resource constraints. Resources include processor, memory, and hard disk.

Diagnose and resolve server-specific performance problems.

The course includes material to prepare you for this task.


Configure Exchange 2000 Server for high security.

Configure Exchange 2000 Server to issue v.3 certificates.

Enable Digest authentication for Instant Messaging.

Configure Certificate Trust Lists.

Configure virtual servers to limit access through firewalls.

Configure Key Management Service (KMS) to issue digital signatures.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Create, configure, and manage a public folder solution.

Configure the Active Directory object attributes of a public folder.

Configure the store attributes of a public folder.

Configure multiple public folder trees.

The course includes material to prepare you for this task.


Configure and manage system folders.

The course includes material to prepare you for this task.


Managing Recipient Objects   

Configure a user object for messaging.

Configure a user object for e-mail.

Configure a user object for Instant Messaging.

Configure a user object for Chat.

The course includes material to prepare you for this task.


Manage user and information store association.

Configure user information stores.

The course includes material to prepare you for this task.


Diagnose and resolve problems that involve user and information store placement. Problems include security, performance, and disaster recovery.

The course includes material to prepare you for this task.


Create and manage address lists.

Create security groups.

Create distribution groups.

The course includes material to prepare you for this task.


Diagnose and resolve Recipient Update Service problems.

The course includes material to prepare you for this task.


Monitoring and Managing Messaging Connectivity   

Manage and troubleshoot messaging connectivity.

Manage Exchange 2000 Server messaging connectivity.

Manage connectivity to foreign mail systems. Connectivity types include X.400, SMTP, and Internet messaging connectivity.

Diagnose and resolve routing problems.

Diagnose and resolve problems reported by non-delivery report messages.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Manage messaging queues for multiple protocols.

The course includes material to prepare you for this task.


Monitor link status.

Monitor messages between Exchange 2000 Server computers.

Monitor messages between Exchange 2000 systems and foreign systems.

The course includes material to prepare you for this task.


Configure and monitor client connectivity. Clients include Outlook 2000, Outlook Web Access, POP3, IMAP4, and IRC.

The course includes material to prepare you for this task.


Diagnose and resolve client connectivity problems. Problems include DNS structure, server publishing structure, DS Proxy/DS Access, address resolution, Instant Messaging clients, various connection protocols, and non-Windows 2000 environments.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Manage public folder connectivity.

Configure and monitor public folder replication.

Diagnose and resolve public folder replication problems.

The course includes material to prepare you for this task.


Managing Exchange 2000 Server Growth   

Monitor services use. Services include messaging, Chat, public folder access, Instant Messaging, and calendaring.

Monitor the Information Store service.

Monitor server use by configuring server monitors.

Monitor Instant Messaging by using System Monitor.

The course includes material to prepare you for this task.


Manage growth of public and private message store databases.

The course includes material to prepare you for this task.


Manage growth of user population and message traffic.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Monitor the growth of client use. Clients include Outlook 2000, Outlook Web Access, POP3, IMAP4, and IRC.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Manage recipient and server policies.

The course includes material to prepare you for this task.


Diagnose and resolve problems that involve recipient and server policies.

The course includes material to prepare you for this task.


Optimize public folder and mailbox searching.

Configure the public folder store or mailbox store for full-text indexing.

Perform full-text indexing.

The course includes material to prepare you for this task.


Restoring System Functionality and User Data   

Apply a backup and restore plan.

The course includes material to prepare you for this task.


Diagnose and resolve backup and restore problems.

The course includes material to prepare you for this task.


Restore user data and System State data.

Recover deleted mailboxes.

Recover deleted items.

The course includes material to prepare you for this task.


Restore information stores.

The course includes material to prepare you for this task.


Configure a server for disaster recovery. Configurations include circular logging, backup, and restore.

The course includes material to prepare you for this task.


Diagnose and resolve security problems that involve user keys.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.


Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.


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