Whether you are redeeming an Elevate America or Britain Work voucher, or you are a business user or Microsoft IT Academy member, use this page to get the answers to commonly asked questions.
We offer several ways to get the information you need. You can browse through our Frequently Asked Questions (FAQ) pages, or you can contact us for assistance.
The Microsoft Training Catalog is intended for individuals who are purchasing online training for their own use or those who want to find free online training offers.
View all answers
Q. How do I sign in to the Microsoft Training Catalog?
A.
To sign in to the Microsoft Training Catalog, use your Windows Live ID (email address and password). If you have a Hotmail account, MSN email account, or Microsoft Passport, you have a Windows Live ID. If you do not have a Windows Live ID, go to the Windows Live ID site to sign up and create your credentials.
Q. What should I do if I'm having trouble signing in with my Windows Live ID?
For help with signing in, refer to Windows Live ID Help
Q. How do I find my unique Windows Live ID number?
You can get your Windows Live ID number by following four simple steps:
Go to the Windows Live sign-in page
Enter the email address and password associated with your Windows Live account.
In the middle of the page, click Registered Information.
Scroll to the bottom of the page to locate your unique ID.
Q. Where do I enter my free access code for e-learning?
Go to the Learning Manager Access Code page, and enter your access code.Note The code is case-sensitive. You will be prompted to sign in with a Windows Live ID (the email address and password that you use to access the site each time you sign in).If your employer provided you with an access code as part of your organization’s Microsoft Software Assurance or Volume Licensing purchases, refer to the Business Users tab.
Q. The access code that my employer provided me is not working. What should I do?
Your employer might have provided you with an access code that works on our business e-learning sites. If your codes are as follows, refer to the Business Users tab.
Microsoft Software Assurance for Volume Licensing free courses
E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO
Microsoft Learning Solutions Volume Licensing purchased courses
Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
Technical library: Access codes start with TEL
Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL
Q. I purchased e-learning for my team, but they can't access it. What should I do?
When you purchase e-learning from the Microsoft Training Catalog, you use your own Windows Live ID and thus you should only purchase training content for yourself. If you need to purchase e-learning for someone else, refer to the Universal E-Learning Vouchers page or the Volume Licensing page.
Q. How do I get a refund or get answers to billing questions?
Since you must exchange personal credit card information during the refund process, we ask that you visit the support page and call the number listed for your area.
If you are a participant in the Elevate America or Britain Works program, you can access e-learning through the Training Catalog. Find out how to activate your access code, redeem your voucher, or begin your e-learning.
The Elevate America voucher program launched in April 2009 and officially terminated on August 26, 2010. Elevate America vouchers can no longer be redeemed at the Elevate America website.
Q. I redeemed my Elevate America voucher, but now I cannot find my training.
Visit the Microsoft E-Learning website
On the right, click Returning Users and sign in as instructed.
Click My Learning in the upper-left corner to get to your personalized space that stores all of the training that you have saved.
Click the course that you want to start.
Q. How long will I be able to access the e-learning training?
You will be able to access the training for 12 months from the day you redeemed the Elevate America voucher. For example, if you redeemed your Elevate America voucher on August 15, 2010, you will have access to the training until August 15, 2011.
If you are a participant in the Britain Works program, you can access e-learning through the Training Catalog. Find out how to activate your access code, redeem your voucher, or begin your e-learning.
Q. How do I learn more about the Britain Works program?
Review the e-learning FAQ section on the Britain Works website
Q. My access code does not work. What should I do?
Q. I’m having difficulty registering for the Britain Works program. What should I do?
Q. I redeemed my voucher and cannot find my training now. What should I do?
Q. I redeemed my training and now realize I signed up for the wrong course. What should I do?
Q. I activated my Britain Works access code and now have issues using the e-learning training. What should I do?
View the Regional Service Center contact list and find the number for your area.
Microsoft Learning products and services are available to businesses and organizations on dedicated business e-learning sites. Review the following commonly asked questions.
Q. Where can I find information about deploying e-learning as part of my organization’s Volume Licensing agreement or Microsoft Software Assurance agreement?
For information about deploying, activating, and using e-learning, visit the Programs for Businesses site
Q. Where do I activate the e-learning access code that my employer provided me?
To activate your access code, visit the Enter Access Code pageTo contact the support team, visit the Microsoft Learning Assisted Support site
Q. How can I tell whether the access code is related to Software Assurance or Volume Licensing?
Review the following list to learn about the various access codes.
Microsoft IT Academy is a subscription-based membership program that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.
Q. Where can I get information on the IT Academy Program?
For more information about this program and to learn about the benefits available to educators and students, visit the IT Academy site
Q. Where should IT Academy administrators sign in or get support?
To sign in, visit the Member Sign-In pageTo get support, visit the Contact Us page
Q. Where do IT Academy students activate e-learning subscriptions?
If you are an IT Academy student, you must enter the e-learning access code that your instructor provided by visiting the Enter Access Code pageFor support with using your e-learning, contact Microsoft Learning Assisted Support
So that we can investigate your issue quickly, it’s important that you provide us with all requested information.
Required user information
Who to contact
First and last name
Phone number where we can reach you
Country or region where you are located
Email address (Windows Live ID) that you used to sign in
Website URL where the problem occurred
Detailed description of the problem (step by step)
A screen shot of the error message, if possible
Date and (approximate) time that the error occurred
Course title and course number that you are referring to
Your Microsoft Regional Service Center
How to obtain your unique ID:
Sign in by entering the email address and password associated with your Windows Live account.
