Frequently Asked Questions

Access information about Microsoft Learning programs, answers to frequently asked questions (FAQ), and how-to materials to help you solve common issues.

Topic	Resource
Microsoft Certified Professional (MCP) program and Microsoft Certified Trainer (MCT) program	Getting Started in Certification – FAQ Program Benefits and Membership – FAQ Preparing for and Taking an Exam – FAQ Exam Development and Release – FAQ
Microsoft Business Certification programs	Microsoft Business Certifications – FAQ
Microsoft classroom training	Microsoft Training – FAQ
Microsoft online courses	Microsoft E-Learning FAQ
Microsoft E-Reference Libraries	Microsoft E-Reference Libraries FAQ
Microsoft Press books and CDs	Microsoft Press Book and CD Support
Microsoft Learning Manager	Microsoft Learning Manager – FAQ
Microsoft Certified Partners for Learning Solutions	Microsoft Partner Program Support
Microsoft hardware and software	Microsoft Help and Support

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