Frequently Asked Questions

Access information about Microsoft Learning programs, answers to frequently asked questions (FAQ), and how-to materials to help you solve common issues. Find your topic area below, and then go to the self-help area to get your question addressed.

Topic	Resource
Microsoft Certified Professional (MCP) program and Microsoft Certified Trainer (MCT) program	Getting Started in Certification – FAQ Program Benefits and Membership – FAQ Preparing for and Taking an Exam – FAQ Exam Development and Release – FAQ Europe, the Middle East, and Africa-based users: Go to the Self Help Portal
Microsoft Business Certification programs	Microsoft Business Certifications – FAQ
Microsoft classroom training	Microsoft Training – FAQ
Microsoft online courses (for example, e-learning)	Microsoft E-Learning – FAQ
Microsoft E-Reference Libraries	Microsoft E-Reference Libraries – FAQ
Microsoft Press books and CDs	Microsoft Press Book and CD Support
Microsoft Learning Manager (including My Learning and the Learning Catalog)	Microsoft Learning Manager – FAQ
Microsoft Certified Partners for Learning Solutions	Microsoft Partner Program Support
Microsoft hardware and software (including Web site feedback)	Microsoft Help and Support
Find answers to this month’s top customer queries (Europe, the Middle East, and Africa region)	Self Help Portal