Microsoft Regional Service Centers address your training and certification questions. If you have questions about Official Microsoft Learning Products, the Microsoft Certification program, the Microsoft Certified Trainer (MCT) program, or the Microsoft Learning Partner program, contact the Regional Service Center for North America. Microsoft E-Learning is provided by the Element K Corporation (referred to as “Element K”), a third-party supplier. For Microsoft E-Learning customer support in English, please contact Element K via the customer support contact information shown below.
Area of support
Contact information
Microsoft Certification Program (MCP)
Telephone: (800) 636-7544Monday–Friday: 6:30 A.M.–5:30 P.M. Pacific Time
Email: MCPHelp@microsoft.comResponse within two business days
Fax: (661) 793-6555
Microsoft Certified Trainer (MCT) program(including E-Learning access codes for MCTs in North America)
Telephone: (888) 456-7077Monday–Friday: 6:30 A.M.–5:30 P.M. Pacific Time
Email: MCT@microsoft.comResponse within two business days
Microsoft E-Learning
For E-Learning support in other languages, please select from the list of Regional Service Centers below.
Contact Customer Support at Element K Telephone (English-speaking customers only):
(877) 383-2829 (United States and Canada) (506) 462-1632 (other countries/regions) 24 hours Monday–Sunday
Email: Submit an email request (in English) to Element K support Response within 24 hours
Online Chat (English-speaking customers only):
24 hours Monday–Sunday
View Element K's privacy policy
Microsoft E-Reference Library
Email: e-learn@microsoft.comResponse within two business days
Microsoft Dynamics
Telephone: (800) 456-0025Monday–Friday: 8:00 A.M.–6:00 P.M. Central Time
Email (certification and training inquiries): mbs-cert@microsoft.comResponse within two business days
Official Microsoft Learning Products(available to MPN members, MPN members with the Learning Competency, IT Academy members and MCTs only)
Contact Courseware Customer Service at Element K(for issues related to: order status, fulfillment status, delivery status, account status, and with invoice questions, store questions, and other customer service questions)
Telephone: (English and Spanish speaking customers only)(800) 478-7788, option 2, option 1 (United States and Canada)Monday–Friday: 7:00 A.M.–6:00 P.M. Eastern Time
Email: customerservice@elementk.comResponse within two business days
Fax: (585) 214-5442
E-Store: elementkcourseware.com
Online Chat (English speaking customers only):
7:00 A.M.–5:00 P.M., 11:00 P.M.–7:00 A.M. Eastern Time
Contact Courseware Technical Support at Element K(for issues related to: logging in, data file, errata data, eval requests, classroom setup help, CD-ROMs, and with other technical questions)
Telephone: (English and Spanish speaking customers only) (800) 478-7788, option 2, option 1 (United States and Canada)Monday–Friday: 7:00 A.M.–6:00 P.M. Eastern Time
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