Microsoft Operations Framework Essentials

Course 1737—Two days—Instructor-led

On This Page

	Introduction
	Audience
	At Course Completion
	Prerequisites
	Microsoft Certification exams
	Course Materials
	Course Outline
	Take This Training

Introduction

Microsoft Operations Framework (MOF) is a collection of best practices, principles, and models. It provides comprehensive technical guidance for achieving mission-critical production system reliability, availability, supportability, and manageability for solutions and services built on Microsoft's products and technologies.

This course, Microsoft Operations Framework Essentials, is an introductory two-day course designed to expose students to the three key elements of the Microsoft Operations Framework—the MOF process, team models, and risk models. This course also helps students to understand the purpose of MOF by giving the context of its development and describing how MOF builds upon the Information Technology Infrastructure Library (ITIL) to achieve its goals.

Audience

This course is intended for IT operations professionals responsible for the planning and implementation of operations processes being applied to Microsoft technology.

At Course Completion

After completing this course, students will be able to:

•	Describe the major challenges now facing IT operations, and the MOF approach to service management.
•	Describe ITIL and how MOF builds on it.
•	Describe the MOF Process Model, its four quadrants, and the mission of service for each quadrant.
•	Describe the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster.
•	Describe the MOF Risk Management Discipline and how it is applied to operations.

Prerequisites

The Information Technology Infrastructure Library (ITIL) Foundations course is highly recommended.

Microsoft Certification exams

No Microsoft Certification exams are associated with this course currently.

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course Outline

Module 1: Introduction to MOF

This module provides insights into the business context of and the reasons for MOF's development. It then gives a brief overview of MOF and how it approaches the challenges that faced it.

Lessons

•	Challenges Facing IT and IT Operations
•	Overview of MOF

After completing this module, students will be able to:

•	Describe the major challenges now facing IT.
•	Describe the MOF approach to service management.

Module 2: Building on ITIL

This module provides a high-level overview of the Information Technology Infrastructure Library (ITIL). ITIL is considered the most consistent and comprehensive documentation of best practice for IT service management in the world.

Lessons

•	Overview of ITIL
•	How MOF Builds on ITIL

After completing this module, students will be able to:

•	Explain what ITIL is.
•	Describe how MOF builds on ITIL.

Module 3: MOF Process Model

This module presents the MOF Process Model. It provides an overview of the quadrants, their associated operations management reviews (OMRs), and service management functions (SMFs). It also describes key principles and underlying concepts.

Lessons

•	Introduction to the MOF Process Model
•	Changing Quadrant
•	Operating Quadrant
•	Supporting Quadrant
•	Optimizing Quadrant

After completing this module, students will be able to:

•	Describe the basics of the MOF Process Model.
•	Describe the four quadrants in the MOF Process Model, and the mission of service for each quadrant.

Module 4: MOF Team Model

This module is an overview of the MOF Team Model. It describes the principles of a successful team and shows the seven different team role clusters and their goals for success. The module also illustrates how the Team Model is connected with the Process Model and discusses the need for strong communication in a team.

Lessons

•	Introduction to Team Models
•	MOF Team Model
•	MOF Team Role Clusters

After completing this module, students will be able to:

•	Identify the seven MOF Team Model role clusters.
•	Describe the quality goals, responsibilities, and competencies of each role cluster.
•	Describe how roles map to role clusters and align with team goals.
•	Explain the importance of communication.
•	Describe how the MOF Team Model and the MOF Process Model are integrated.

Module 5: MOF Risk Management Discipline

This module provides a brief background on why operations needs risk management and why traditional risk management methods are insufficient. It explains how MOF embeds risk management in all stages in order to address these issues. It also describes the standard MOF Risk Management Discipline.

Lessons

•	Why MOF Embeds Risk Management
•	MOF Risk Management Process

After completing this module, students will be able to:

•	Explain why the importance of risk management is increasing.
•	Explain why and how MOF embeds risk management in all SMFs, roles, and reviews.

Module 6: Course Summary

This module reviews the key concepts from the course, and provides next steps and resource locations for learning more about MOF.

Lessons

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Review

After completing this module, students will be able to:

•	Review the major learning points for each module.

Take This Training

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