Microsoft Press Book Support

Microsoft Press Book Support

Get answers to your questions and resolve issues about Microsoft Press books.

Get Support

Request support for common issues and questions by using the contact information in the following table.

Issue

Contact information

Need to order replacement books or discs, or place a book order

Contact Microsoft Press customer service by phone: (800) MSPRESS or (800) 677-7377.

Need to find Microsoft Press book and media corrections

Use the ISBN to search for corrections and errata on the Microsoft Help and Support page.

Need to report book and media content issues

For training kits, submit comments and questions to tkinput@microsoft.com.

For resource kits, submit comments and questions to rkinput@microsoft.com.

For Academic Learning Series (ALS) and Microsoft Official Academic Course (MOAC) books:

  • If the book is "Copyright by Microsoft Corporation," submit comments and questions to moac@microsoft.com.

  • If the book is "Copyright by John Wiley & Sons, Inc.," submit comments and questions to moac@wiley.com.

For all other Microsoft Press books, submit comments and questions to mspinput@microsoft.com.

Want to become a technical reviewer

Help us ensure the technical quality of our books.

Want to propose a book

See the guidelines below:

Want to request permission to reuse Microsoft Press content

Provide Microsoft Press with detailed information about which content you want to reuse, how you want to use the content (e.g., reprint Microsoft Press content in large print or to make an electronic copy), who will use it, how many people will use it, how long it will be used, and any other relevant information.
After you contact Microsoft Press, you will receive a form to help you with your request.

To find Microsoft Press book and media corrections:

  1. Go to the Microsoft Help and Support site.

  2. In Search, type the ISBN for the book (including hyphens). Leave the product-selection list set to All products.

  3. Click Enter. If you see both the 10-digit and 13-digit ISBNs for your book, we recommend that you search by using the 10-digit ISBN first.

  4. If your ISBN search does not return any results, there are no known errata for your book. Contact Microsoft Press Customer Support if you have any questions or feedback.

Don't know where to find your ISBN?

You can find the ISBN on the back cover of your book or on the bottom of the slipcase of a multi-book set. See the following image.

On This Page

Finding support for books

 

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Q.  How can I find the book that I need?

A.

To find Microsoft Press books, please refer to the following table.

Your location

Contact information

United States

Search the Microsoft Learning Catalog by topic, and click on a book title for information on where to purchase the book and to find related books and book series.

Or contact Microsoft Press sales by phone: (800) MSPRESS or (800) 677-7377.

Outside the United States

Q.  How can I tell which Microsoft Press book series will best meet my needs?

A.

Microsoft Press designs book series to serve different customer audiences at various stages of learning

Q.  Where can I buy Microsoft Press products?

Q.  How can I send feedback or a comment about my book to Microsoft Press?

A.

We welcome your feedback. You can send an e-mail message to the Microsoft Press team for your product. by referring to the following table or using the e-mail address on the copyright or introductory page of your book.

Microsoft Press products

E-mail

Training kits and practice tests

tkinput@microsoft.com

Resource kits

rkinput@microsoft.com

Microsoft Press textbooks, either Microsoft Official Academic Course (MOAC) or Academic Learning Series (ALS) titles

If the book is "Copyright by Microsoft Corporation," send an e-mail message to:

If the book is "Copyright by John Wiley & Sons, Inc.", send an e-mail message to:

All other Microsoft Press books

mspinput@microsoft.com

Q.  If I have a question that is not addressed in the Microsoft Help and Support database, what should I do?

A.

Submit your question by e-mail, using contact information listed in the preceding question.

Q.  How can I find corrections or errata for my book or its companion media?   

Q.  How can I exchange a damaged book?

A.

If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it by following this procedure:

  1. If you have not opened a CD-ROM or disc pack that is included with a book, exchange the book for a new copy at the establishment where you made the original purchase.

  2. If you have opened the CD-ROM or disc pack, call (800) MSPRESS or (800) 677-7377 in the United States. Outside of the United States, contact your local Microsoft Press distributor.

Finding support for CDs and DVDs

 

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Q.  How can I replace a broken or missing CD or DVD?

A.

If your disc is clearly defective (cracked, badly warped, or containing a deep scratch) or is missing, you can exchange it for a replacement disc. Use the following contact information.

Your location

Contact information

United States

Microsoft Press: (800) MSPRESS or (800) 677-7377

Outside the United States

Return the product to the location where you purchased it, or contact a local Microsoft Press distributor for an exchange or replacement.

Note Only consider replacement if you are having trouble with the setup program and if no book and disc corrections have been posted.

Q.  What should I do if the CD or DVD does not play?

A.

Search the Microsoft Help and Support database.

If you do not find the information that you need, send an e-mail message to Microsoft. Use the following table to find the e-mail address that corresponds to your Microsoft Press product. (You can usually find the e-mail address that corresponds to your book on the copyright page or in the Introduction of your book.)

Microsoft Press products

E-mail

Training kits and practice tests

tkinput@microsoft.com

Resource kits

rkinput@microsoft.com

Microsoft Press textbooks, either Microsoft Official Academic Course (MOAC) or Academic Learning Series (ALS) titles

If the book is "Copyright by Microsoft Corporation," send an e-mail message to:

If the book is "Copyright by John Wiley & Sons, Inc.", send an e-mail message to:

All other Microsoft Press books

mspinput@microsoft.com

Q.  How do I resolve a problem with the evaluation software included with my book?

A.

If your question relates to a Microsoft software product or an evaluation copy of Microsoft software rather than to the content of a Microsoft Press book or its companion disc, search the Microsoft Help and Support site.

If you cannot find the information you need, refer to the following table for additional support options.

Your location

Contact information

United States

For a list of Microsoft product support phone numbers and other support resources, contact Microsoft Support Network Sales at (800) 936-3500.

Outside the United States

To access support information for your location, visit the Microsoft Help and Support site for your region.

Ordering or returning Microsoft Press products

 

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Q.  How do I order directly from Microsoft?  

A.

You can order directly from Microsoft online or by telephone, fax, or mail.

Online

Telephone
(800) MSPRESS or (800) 677-7377
Monday through Friday
5:00–19:00 (5:00 A.M. –7:00 P.M.) Pacific Time

Fax
(716) 447-7330.

Mail
Microsoft Press
P.O. Box 1096
Buffalo, NY 14240-1096

Q.  How do I return a purchase that I ordered directly from Microsoft Press?

A.

If you purchased directly from Microsoft Press online or by fax, telephone, or mail, and for any reason are not satisfied with the product, you can return it to us for a full refund within 30 days of receipt of shipment. Please see the Microsoft Press Terms and Conditions for information on any applicable refund policy. Customers are responsible for shipping charges for returned books and software. All returns must be in resalable condition and must be accompanied by the original packing slip or a photocopy of the packing slip.

Return your purchase to:
Microsoft Press #937
3357H Southpark Place
Grove City, OH 43123

Q.  How do I return products ordered through other merchants?

A.

Any purchase made through another merchant must be returned to that merchant. For more information, visit the store’s Web site:

If you purchased a Microsoft Press product through a merchant not listed here, please contact that merchant directly.

Q.  Is sales tax charged on direct orders from Microsoft Press?

A.

Applicable local or state taxes will be charged on your order and added to the total at the time the order is filled. Microsoft reserves the right to correct tax rates or collect the sales tax assessed as required by law, without notice.

Q.  What if I do not agree with the terms contained in the package or want to return something I have ordered?

A.

If for any reason you are not satisfied with your direct purchase or license from Microsoft Press, you can return it to us (postage prepaid) for a full refund within 30 days of receipt of shipment, provided that you do not retain any copies of any item that you return to us. All returns must be in resalable condition and must be accompanied by the original packing slip or a photocopy of the packing slip.

Please return your purchase to:
Microsoft Press #937
3357H Southpark Place
Grove City, OH 43123

Q.  What if I have additional questions about ordering or returning Microsoft Press products?

A.


Telephone
Call (800) MSPRESS or (800) 677-7377
Monday through Friday
5:00–19:00 (5:00 A.M. –7:00 P.M.) Pacific Time

Fax
(716) 447-7330

Mail
Microsoft Press
P.O. Box 1096
Buffalo, NY 14240-1096

Authoring books for Microsoft Press

 

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Q.  How do I submit a book proposal to Microsoft Press?

Finding electronic content

 

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Q.  Does Microsoft Press make its books available electronically?

A.

Microsoft Press titles are available in select electronic reference libraries, such as the following:

You can find individual Microsoft eBooks (currently found primarily in libraries) by using the following site:

Reusing Microsoft Press content

 

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Q.  How do I request permission to reuse Microsoft Press content?

A.

Provide Microsoft Press with detailed information about which content you want to reuse, how you want to use the content, who will use it, how many people will use it, how long it will be used, and any other relevant information. After you contact Microsoft Press, you will receive a form to help you with your request.

Q.  How do I inform Microsoft Press about any illegitimate use of Microsoft Press content or piracy?

A.

If you find an instance of illegitimate use or piracy of Microsoft Press content, send an e-mail message to: