Preparation Guide for Exam 70-121
Designing and Providing Microsoft Volume License Solutions to Small and Medium Business
On This Page
 | Exam News |
| Audience Profile |
| Preparation Tools and Resources |
| Skills Being Measured |
Exam News
Exam 70-121 became available December 10, 2004.
Audience Profile
Candidates for this exam design and sell licensing solutions to small- and medium-sized businesses. Businesses in this category typically have from 5 to 499 devices. Candidates should have at least 6 months of experience selling Microsoft licensing solutions.
Candidates should have a basic understanding of Microsoft's corporate volume licensing solutions including Open, Select, Enterprise, or other types including OEM and Full Packaged Product and non-volume licensing solutions. Candidates should have a basic understanding of the types of Microsoft licenses such as operating systems, server applications and desktop applications.
Candidates should have a focus on the Open License solution and sell or service customers that typically prefer a more transactional method for the purchase of their software licenses. Candidates may service customers that may not have an in-house IT department and where the software refresh cycle is low to moderately aggressive.
Preparation Tools and Resources
See the following resources to prepare for this exam.
Microsoft Online Resources
| • | Information on the overall Microsoft Volume License programs can be found at http://www.microsoft.com/licensing/default.mspx | ||||||
| • | A general overview of licensing is located at http://www.microsoft.com/licensing/resources/default.mspx | ||||||
| • | Detailed information on the Open License Program can be found at http://www.microsoft.com/licensing/programs/open/default.mspx | ||||||
| • | Additional related material on volume licensing can be found at http://www.microsoft.com/licensing/resources/downloads/default.mspx | ||||||
| • | Online training can be found at The Partner Learning Center. Online courses that are relevant for this exam are:
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Skills Being Measured
Before taking the exam, you should be proficient in the job skills listed below.
| Skills measured by exam 70-121 | ||||||||||
| Analyzing Customer Environments | ||||||||||
Analyze the software acquisition model. Model types include centralized, distributed, or a combination of these types. | ||||||||||
Analyze the acquisition decision-making process. Process types include centralized, distributed, or a combination of these types; enterprise-wide, division-wide, department-wide, or a combination of these types; and transactional, relationship, or a combination of these types. | ||||||||||
Analyze customer requirements
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Analyze the geographic scope of the customer. Considerations include multinational vs. a single country, and a single location vs. multiple locations within a country. | ||||||||||
Analyze anticipated changes in the customer's environment.
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Analyze the types of software used. Software types include productivity applications, network operating systems, server software, and desktop operating systems. Considerations include current software, future needs, and current Microsoft licensing agreements. | ||||||||||
| Planning and Identifying Appropriate Licensing Solutions | ||||||||||
Identify the type of Microsoft relationship or interaction desired. | ||||||||||
Identify the payment structure. Payment structures include transaction-based and relationship-based. | ||||||||||
Plan for the customer's short-term and long-term needs. | ||||||||||
Identify the customer's agreement process preference. Agreement processes include type of contract, type of process review required, and preferred level of engagement. | ||||||||||
| Defining Licensing Solutions | ||||||||||
Given a business scenario, define the Original Equipment Manufacturer (OEM) licensing solution. | ||||||||||
Given a business scenario, define the Full Packaged Product (FPP) licensing solution. | ||||||||||
Given a business scenario, identify the appropriate Volume Licensing program. Programs include Open License, including Open Volume, and Open Business; Select License; Enterprise Agreement; and Enterprise Subscription Agreement.
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Given a business scenario, define the Software Assurance solution. Include solutions for desktop software and server software. Considerations include TCO and ROI for the customer. |
Note: This preparation guide is subject to change at any time without prior notice and at Microsoft's sole discretion. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use the exam objectives listed in this preparation guide to prepare for the exam, regardless of its format. Learn more, and download samples, on the Testing Innovations page.