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Preparation Guide for Exam 70-210

Installing, Configuring, and Administering Microsoft Windows 2000 Professional

Updated: May 9, 2008
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Exam newsExam news
Audience profileAudience profile
Credit toward certificationCredit toward certification
Preparation tools and resourcesPreparation tools and resources
Skills measuredSkills measured

Exam news

This exam became available on June 15, 2000.

•This exam retired in March 2008

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Audience profile

Candidates for this exam operate in medium-sized to very large computing environments that use Windows 2000 Professional as a desktop operating system. They have a minimum of one year of experience implementing and administering any desktop operating system in a network environment.

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Credit toward certification

When you pass the Installing, Configuring, and Administering Microsoft Windows 2000 Professional exam, you achieve Microsoft Certified Professional (MCP) status. You also earn credit toward the following certifications:

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Core credit toward Microsoft Certified Systems Engineer on Windows Server 2003 certification

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Core credit toward Microsoft Certified Systems Administrator on Windows Server 2003 certification

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Core credit toward Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 certification

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Core credit toward Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows 2000 certification

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Preparation tools and resources

In addition to your hands-on experience working with the product, we recommend that you use the following tools and training to help you prepare for this exam.

Classroom training

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Course 2152: Implementing Microsoft Windows 2000 Professional and Server

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Course 2153: Implementing a Microsoft Windows 2000 Network Infrastructure

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Course 2154: Implementing and Administering Microsoft Windows 2000 Directory Services

Microsoft Press self-paced training

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MCSA/MCSE Self-Paced Training Kit: Microsoft Windows 2000 Professional, Exam 70-210, Second Edition

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MCSE Self-Paced Training Kit: Microsoft Windows 2000 Core Requirements, Second Edition, Exams 70-210, 70-215, 70-216, 70-217

Microsoft certified practice tests

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MeasureUp: Visit the MeasureUp Web site to take a practice test.

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Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft online resources

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TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical chats, and much more.

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MSDN: The Microsoft Developer Network (MSDN) is a reference for developers. It features code samples, technical articles, newsgroups, chats, and more.

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Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills measured

This certification exam measures your ability to implement, administer, and troubleshoot information systems that incorporate Microsoft Windows 2000. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.

KEY:The course provides a general introductory overview of this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.    The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work.    The course includes material to prepare you for this task. = The course includes material to prepare you for this task.
Skills measured by Exam 70-210Course 2152Course 2153Course 2154
Installing Windows 2000 Professional   

Perform an attended installation of Windows 2000 Professional.

The course includes material to prepare you for this task.



Perform an unattended installation of Windows 2000 Professional.

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Install Windows 2000 Professional by using Windows 2000 Server Remote Installation Services (RIS).

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Install Windows 2000 Professional by using the System Preparation Tool.

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Create unattended answer files by using Setup Manager to automate the installation of Windows 2000 Professional.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.


Upgrade from a previous version of Windows to Windows 2000 Professional.

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Apply update packs to installed software applications.

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Prepare a computer to meet upgrade requirements.

The course includes material to prepare you for this task.



Deploy service packs.




Troubleshoot failed installations.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.



Implementing and Conducting Administration of Resources   

Monitor, manage, and troubleshoot access to files and folders.

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Configure, manage, and troubleshoot file compression.

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Control access to files and folders by using permissions.

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Optimize access to files and folders.

The course includes material to prepare you for this task.



Manage and troubleshoot access to shared folders.

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Create and remove shared folders.

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Control access to shared folders by using permissions.

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Manage and troubleshoot Web server resources.

The course includes material to prepare you for this task.



Connect to local and network print devices.

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Manage printers and print jobs.

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Control access to printers by using permissions.

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Connect to an Internet printer.

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Connect to a local print device.

The course includes material to prepare you for this task.



Configure and manage file systems.

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Convert from one file system to another file system.

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Configure file systems by using NTFS, FAT32, or FAT.

The course includes material to prepare you for this task.



Implementing, Managing, and Troubleshooting Hardware Devices and Drivers   

Implement, manage, and troubleshoot disk devices.

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Install, configure, and manage DVD and CD-ROM devices.

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Monitor and configure disks.

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Monitor, configure, and troubleshoot volumes.

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Monitor and configure removable media, such as tape devices.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Implement, manage, and troubleshoot display devices.

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Configure multiple-display support.

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Install, configure, and troubleshoot a video adapter.

The course includes material to prepare you for this task.



Implement, manage, and troubleshoot mobile computer hardware.

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Configure Advanced Power Management (APM).

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Configure and manage card services.

The course includes material to prepare you for this task.



Implement, manage, and troubleshoot input and output (I/O) devices.

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Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.

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Monitor, configure, and troubleshoot multimedia hardware, such as cameras.

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Install, configure, and manage modems.

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Install, configure, and manage Infrared Data Association (IrDA) devices.

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Install, configure, and manage wireless devices.

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Install, configure, and manage USB devices.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.



Update drivers.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Monitor and configure multiple processing units.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.



Install, configure, and troubleshoot network adapters.

The course includes material to prepare you for this task.



Monitoring and Optimizing System Performance and Reliability   

Manage and troubleshoot driver signing.

The course includes material to prepare you for this task.



Configure, manage, and troubleshoot the Task Scheduler.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Manage and troubleshoot the use and synchronization of offline files.

The course includes material to prepare you for this task.



Optimize and troubleshoot performance of the Windows 2000 Professional desktop.

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Optimize and troubleshoot memory performance.

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Optimize and troubleshoot processor utilization.

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Optimize and troubleshoot disk performance.

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Optimize and troubleshoot network performance.

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Optimize and troubleshoot application performance.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Manage hardware profiles.

The course includes material to prepare you for this task.



Recover system state data and user data.

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Recover system state data and user data by using Windows Backup.

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Troubleshoot system restoration by using Safe Mode.

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Recover system state data and user data by using the Recovery Console.

The course includes material to prepare you for this task.



Configuring and Troubleshooting the Desktop Environment   

Configure and manage user profiles.

The course includes material to prepare you for this task.



Configure support for multiple languages or multiple locations.

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Enable multiple-language support.

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Configure multiple-language support for users.

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Configure local settings.

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Configure Windows 2000 Professional for multiple locations.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Manage applications by using Windows Installer packages.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.



Configure and troubleshoot desktop settings.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Configure and troubleshoot fax support.




Configure and troubleshoot accessibility services.

The course provides a general introductory overview of this task. You will need to supplement the course with additional work.



Implementing, Managing, and Troubleshooting Network Protocols and Services   

Configure and troubleshoot the TCP/IP protocol.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Connect to computers by using dial-up networking.

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Connect to computers by using a virtual private network (VPN) connection.

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Create a dial-up connection to connect to a remote access server.

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Connect to the Internet by using dial-up networking.

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Configure and troubleshoot Internet Connection Sharing.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Connect to shared resources on a Microsoft network.

The course includes material to prepare you for this task.



Implementing, Monitoring, and Troubleshooting Security   

Encrypt data on a hard disk by using Encrypting File System (EFS).

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Implement, configure, manage, and troubleshoot local security policy.

The course includes material to prepare you for this task.



Implement, configure, manage, and troubleshoot local user accounts.

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Implement, configure, manage, and troubleshoot auditing.

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Implement, configure, manage, and troubleshoot account settings.

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Implement, configure, manage, and troubleshoot account policy.

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Create and manage local users and groups.

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Implement, configure, manage, and troubleshoot user rights.

The course includes material to prepare you for this task.


The course includes some material to prepare you for this task. You will need to supplement the course with additional work.

Implement, configure, manage, and troubleshoot local user authentication.

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Configure and troubleshoot local user accounts.

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Configure and troubleshoot domain user accounts.

The course includes material to prepare you for this task.



Implement, configure, manage, and troubleshoot a security configuration.

The course includes some material to prepare you for this task. You will need to supplement the course with additional work.



Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

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