Preparation Guide for Exam 70-621
PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support
On This Page
 | Exam news |
| Audience profile |
| Credit toward certification |
| Preparation tools and resources |
| Skills measured |
Exam news
This Microsoft Certified Professional (PRO) exam became available in May 2007. It is available in Japanese, French, German, Spanish, Portuguese (Brazil), Russian, Korean, Chinese (Simplified), and English.
Audience profile
Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista. They have experience with earlier versions of the Windows operating system, and they might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates typically have at least three to five years of experience as a Tier 2-level or Lead Desktop Support Technician.
Credit toward certification
The MCDST credential is a prerequisite for this exam; without it your transcript will show that you passed the exam but will not show credit for the resulting certifications. When you pass Exam 70-621 PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support, you complete the requirements for the following certifications:
| • | Microsoft Certified IT Professional: Enterprise Support Technician |
| • | Microsoft Certified Technology Specialist: Windows Vista – Configuration |
Note Exam 70-621 can be used as credit for any certification requiring Exam 70-620: TS: Windows Vista, Configuring, as a required or elective exam. In other words, Exam 70-621 satisfies the Exam 70-620 requirement in all cases.
Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills measured" section.
| Classroom training | Microsoft E-Learning | Microsoft Press books | Practice tests |
Course 5119: Supporting the Windows Vista Operating System and Applications (two days) Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days) | Collection 5347: Installing and Configuring Windows Vista (12 hours) Collection 5354: Configuring Windows Vista Networking and Security (10 hours) Collection 5360: Configuring Windows Vista Applications and Devices (10 hours) Upgrade path: | MCTS Self-Paced Training Kit (Exam 70-620): Configuring Windows Vista Client | MeasureUp (Measureup.com) Self Test Software (Selftestsoftware.com) |
Microsoft online resources
| • | Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam. |
| • | Windows Vista – Learning Portal: Find special offers and information on training and certification. |
| • | Product information: Visit the Windows Vista Web site for detailed product information. |
| • | Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies. |
| • | TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats. |
Skills measured
| KEY: |  = The course includes material to prepare you for this task.  = The course includes some material to prepare you for this task. You will need to supplement the course with additional work.  = The course provides a general introductory overview of this task. You will need to supplement the course with additional work. |
| Skills measured by Exam 70-621 | Classroom training: Courses 5118 and 5119 | Microsoft E-Learning: Collections 5347, 5354, 5360, and 5103 |
| Installing Windows Vista | ||
Identify requirements |  | |
Upgrade from earlier version of Windows | | |
Deploy from a custom image | | |
Troubleshoot installation issues | | |
| Configuring and troubleshooting post-installation system settings | ||
Troubleshoot post-installation configuration issues |  | |
Configure and troubleshoot Windows Aero |  | |
Configure and troubleshoot parental controls | | |
Configure Windows Internet Explorer | | |
Restore user state | | |
| Managing Windows Vista security | ||
Configure and troubleshoot User Account Control | | |
Configure and troubleshoot Windows Defender | | |
Configure Dynamic Security for Internet Explorer 7 | | |
Configure BitLocker | | |
Troubleshoot security configuration issues | | |
Configure security settings in Windows Firewall | | |
Troubleshoot authentication issues | | |
| Configuring and troubleshooting networking | ||
Configure and troubleshoot network protocols and services | | |
Configure and troubleshoot remote access | | |
Troubleshoot connectivity issues | | |
Configuring and troubleshooting wireless networking | | |
Configure network security | | |
Troubleshoot access to network resources | | |
Use the Network and Sharing Center to configure networking | | |
| Configuring and troubleshooting applications included with Windows Vista | ||
Configure and troubleshoot media applications | | |
Configure Windows Mail | | |
Configure Windows Meeting Space | | |
Configure Windows Calendar | | |
Configure Windows Fax and Scan | | |
Configure Windows Sidebar | | |
| Managing and maintaining systems that are running Windows Vista | ||
Troubleshoot policy settings | | |
Configure and manage the Task Scheduler | | |
Configure and troubleshoot Event Forwarding | | |
Troubleshoot performance and reliability issues | | |
Apply and troubleshoot updates | | |
Configure data protection | | |
| Configuring and troubleshooting mobile computing | ||
Configure mobile display settings | | |
Configure mobile devices | | |
Configure Tablet PC software | | |
Configure power options | | |
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
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