Preparation Guide for Exam 70-622
PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
On This Page
 | Exam news |
| Audience profile |
| Credit toward certification |
| Preparation tools and resources |
| Skills measured |
Exam news
This Microsoft Certified Professional (PRO) exam was released in June 2007.
Audience profile
Candidates for Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians are IT professionals who work in an upper mid-sized organization or enterprise environment that uses Windows Vista. They have experience with previous versions of the Windows operating system and might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.
Credit toward certification
When you pass Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians, you earn credit toward the following certification:
| • | Microsoft Certified IT Professional (MCITP): Enterprise Support Technician |
Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills measured" section.
| Classroom training | Microsoft E-Learning | Microsoft Press books | Practice tests |
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days) Course 5119: Supporting the Windows Vista Operating System and Applications (two days) | Collection 5366: Maintaining and Troubleshooting Computers Running Windows Vista (12 hours) Collection 5372: Deploying Windows Vista Desktop Images and Applications (14 hours) | MCITP Self-Paced Training Kit (Exam 70-622): Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians (ISBN: 0-7356-2408-9) | MeasureUp (measureup.com) Self Test Software (selftestsoftware.com) |
Microsoft online resources
| • | Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam. |
| • | Windows Vista – Learning Portal: Find special offers and information on training and certification. |
| • | Product information: Visit the Windows Vista Web site for detailed product information. |
| • | Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies. |
| • | TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats. |
Skills measured
This exam measures your ability to accomplish the technical tasks listed in the following table.
| KEY: |  = The course includes material to prepare you for this task.  = The course includes some material to prepare you for this task. You will need to supplement the course with additional work.  = The course provides a general introductory overview of this task. You will need to supplement the course with additional work. |
| Skills measured by Exam 70-622 | Classroom courses 5118 and 5119 | E-Learning collections 5366 and 5372 |
| Deploying Windows Vista | ||
Analyze the business environment and select an appropriate deployment method. |  | |
Prepare a system for clean installation or upgrade. | | |
Deploy Windows Vista from a custom image. | | |
Perform post-installation tasks. | | |
Troubleshoot deployment issues. | | |
| Managing Windows Vista Security | ||
Configure and troubleshoot security for Windows Internet Explorer 7. |  | |
Troubleshoot security configuration issues. | | |
Troubleshoot Windows Firewall issues. | | |
Troubleshoot Windows Defender issues. | | |
Apply security updates. | | |
Configure and troubleshoot access to resources. | | |
Troubleshoot authentication issues. | | |
Configure and troubleshoot User Account Control. | | |
| Managing and Maintaining Systems That Run Windows Vista | ||
Troubleshoot policy settings. | | |
Configure and manage the Task Scheduler. | | |
Configure and troubleshoot Event Forwarding. | | |
Apply and troubleshoot updates. | | |
Troubleshoot performance and reliability issues. | | |
| Configuring and Troubleshooting Networking | ||
Configure and troubleshoot network protocols. | | |
Configure and troubleshoot network services at the client level. | | |
Configure and troubleshoot remote access. | | |
Troubleshoot connectivity issues. | | |
Configure and troubleshoot wireless networking. |  | |
Configure network security. | | |
Troubleshoot access to network resources. | | |
| Supporting and Maintaining Desktop Applications | ||
Support deployed applications. | | |
Troubleshoot software restrictions. | | |
Maintain desktop applications. | |
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
| • | Learn more and download samples |