Preparation Guide for Exam #MB6-285

Business Relations and Workflow of Sales Force (25 percent)
Setup and administration of business relations
Processes of the sales force
Using the workbook and managing activities

Quotations, Sales Targets, and Statistics (25 percent)
Quotation process in the customer relationship management (CRM) module
Sales units and sales targets
Perspectives, categories, and views that can be displayed in the sales management statistics

Managing Marketing Campaigns, Telemarketing, and Mailings (25 percent)
How marketing campaigns are defined, set up, and activities connected
How financials can be viewed for campaigns allowing for a follow-up
How targets are identified and how they can be approached by means of the Internet, mail, or telephone
Process of registration of responses from the targets
Features for targeting contact persons
How the call and mailing lists are created and distributed among the sales force

Integration (25 percent)
Relation of CRM to sales order, accounts receivable, master planning, project, human resources, questionnaire, and Enterprise Portal
How the telemarketing features can be integrated to a telephony provider/call center solution by using the telephone application protocol interface (TAPI)
Synchronization to Microsoft Office Outlook of activities and contact persons

Microsoft Business Solutions – Axapta Introduction

Microsoft Business Solutions – Axapta Sales and Marketing

Basic online Help within the Microsoft Dynamics AX 3.0 product

Knowledge of customer relationship management practices among businesses

MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Understand and articulate how to set up and use the sales and marketing module in Microsoft Dynamics AX 3.0.

60 minutes to complete the exam

40 questions, with a passing rate of 70 percent

Multiple choice and multiple answer questions

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