Preparation Guide for Exam #MB2-421

Components of a Microsoft Dynamics CRM Deployment (24 percent)
Understand Features of the Microsoft Dynamics CRM Server
Understand Features of the Microsoft Dynamics CRM Clients
Using the Microsoft Dynamics CRM Laptop Client in Offline/Online Modes
Understand Microsoft Dynamics CRM E-Mail Processing Concepts
Understand SQL Server Reporting Services and Filtered Views

Planning a Microsoft Dynamics CRM Deployment (18 percent)
Transport Customizations
Customize Forms, Previews, and Views
Work with Entity Attributes
Modify Entity Mapping
Renaming Entities

Work with Custom Entities (23 percent)
Deploy Microsoft Dynamics CRM in Supported Active Directory Configurations
Deploy Microsoft Dynamics CRM in Supported SQL Server Configurations
Understand the Microsoft Dynamics CRM 3.0 Licensing Model

Installing Microsoft Dynamics CRM (23 percent)
Install Microsoft Dynamics CRM Server
Install and Manage Microsoft Dynamics CRM Sample Data
Install Microsoft Dynamics CRM Exchange E-Mail Router
Install the Microsoft Dynamics CRM Client for Microsoft Office Outlook

Configuring Microsoft Dynamics CRM (22 percent)
Create and Maintain Business Units and Sites
Maintain Microsoft Dynamics CRM Security Roles
Understand Microsoft Dynamics CRM Security Concepts
Create Teams and Deploy Them in Microsoft Dynamics CRM
Configure Microsoft Dynamics CRM System Settings
Configure Microsoft Dynamics CRM Using Server Manager and License Manager
Import and Export Customizations

Maintaining Microsoft Dynamics CRM (13 percent)
Redeploy Microsoft Dynamics CRM
Upgrade Microsoft Dynamics CRM
Uninstall and Repair Microsoft Dynamics CRM

Collection 8526: Installation and Configuration in Microsoft Dynamics CRM 3.0

Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration

Microsoft Dynamics CRM 3.0 Implementation Guide

The online Help within the Microsoft Dynamics CRM 3.0 product

General working knowledge of Windows Server 2000 or 2003, Active Directory (including an understanding of forests, domains, and trusts), IIS, Microsoft Exchange 2000 or 2003, SQL Server 2000, and Microsoft Office Outlook

MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Understand and articulate how to set up and configure Microsoft Dynamics CRM 3.0.

Understand the components used within a Microsoft Dynamics CRM 3.0 deployment and how those components should be effectively installed and deployed to support Microsoft Dynamics CRM.

Understand supporting components such as Active Directory, Microsoft SQL Server 2000, IIS, and Microsoft Exchange, as well as the Microsoft Dynamics CRM components, which include Microsoft Dynamics CRM Server, the Web browser client, the Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM Exchange E-Mail Router, and Microsoft Dynamics CRM sample data.

Configure business units, sites, security roles, users, teams, and organizational settings.

Use the Microsoft Dynamics CRM 3.0 User Manager, Server Manager, and License Manager tools.

Import and export customizations.

Redeploy, upgrade, uninstall, and repair Microsoft Dynamics CRM 3.0.

120 minutes to complete the exam

50 questions, with a passing rate of 70 percent

Multiple choice and multiple answer questions

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