Preparation Guide for Exam #MB3-465

Microsoft Dynamics GP 9.0 Field Service

Updated: October 22, 2007

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Exam topics coveredExam topics covered
Audience profileAudience profile
Credit toward certificationCredit toward certification
Preparation tools and resourcesPreparation tools and resources
Skills being measuredSkills being measured
Exam specificsExam specifics

Exam topics covered

The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

Installation and Configuration (32 percent)
Installation Tools
Configuring Service Call
Basic Installation Guidelines

Field Service Application (32 percent)
Service Call Management
Contract Administration
Depot Management
Returns
Preventive Maintenance Process Flows
FSS Web Tools

Implementation (36 percent)
Service Type: Labor Items Implementation
Service Call Sites Implementation
Preventive Maintenance
Contract Pricing Implementation
RMA Process Line Implementation
Depot Management Implementation

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Audience profile

Individuals who want to obtain a certification on Microsoft Dynamics GP 9.0 Field Service Implementation should take this exam.

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Credit toward certification

When you pass this exam, you earn credit toward the following certifications:


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Preparation tools and resources

In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.

Course 8538: Field Service Implementations in Microsoft Dynamics GP 9.0

Classroom training for this exam


Additional skills recommended

Basic knowledge of the Foundation and Financial modules in Microsoft Dynamics GP 9.0

Knowledge of inventory, sales order processing, payables management, purchase order processing, service call management, contract administration, preventive maintenance, returns management, and depot management

Microsoft online resources

MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills being measured

This certification exam measures your ability to do the following:

Understand and articulate how to implement and set up field service in Microsoft Dynamics GP 9.0.

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Exam specifics

Time requirements and questions

90 minutes to complete the exam

50 questions, with a passing rate of 80 percent

Multiple choice and multiple answer questions

Registration

Register for Exam #MB3-465, Microsoft Dynamics GP 9.0 Field Service Implementation.

Register now (Prometric.com)


Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. Please contact MBS-Cert@microsoft.com with any certification or training-related questions.



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