MCITP: Enterprise Support Technician
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The Microsoft Certified IT Professional: Enterprise Support Technician credential validates the knowledge and skills required to deploy and support the Windows Vista operating system.
Candidate profile
Candidates for the MCITP: Enterprise Support Technician credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. They have three years of experience as a tier-2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician certification include the ability to:
| • | Manage workflow. |
| • | Install and configure desktop operating systems and applications. |
| • | Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity. |
| • | Install and configure hardware devices and drivers (including mobile and personal devices). |
| • | Troubleshoot hardware devices and drivers (including mobile and personal devices). |
| • | Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator). |
| • | Install and test department-specific and line-of-business (LOB) applications on end-user computers. |
| • | Change desktop configurations as needed. |
| • | Re-image desktops as needed. |
How to earn your MCITP: Enterprise Support Technician certification
To achieve this certification, you must successfully complete two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.
A Microsoft Certified Desktop Support Technician (MCDST) can upgrade by completing one upgrade exam.
This certification will retire when Microsoft discontinues mainstream support for the related technology.
| • | Learn about the new generation of Microsoft Certification lifecycle policies |
| Prerequisite MCTS certification | |
Exam 70-620 | Review the preparation guide for Exam 70-620: TS: Windows Vista, Configuring |
| Professional Series exam | |
Exam 70-622 | Review the preparation guide for Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians |
Upgrade path for a Microsoft Certified Desktop Support Technician (MCDST)
In recognition of existing expertise, Microsoft Learning offers an MCDST the opportunity to upgrade to MCITP: Enterprise Support Technician by passing the upgrade exam shown in the following table.
| Upgrade exam for an MCDST | |
Exam 70-621 | Review the preparation guide for Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support |
