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Preparation Guide for Microsoft Office Specialist: Word 2000 Expert

Microsoft Word 2000 Expert Certification Exam

Updated: January 6, 2005

This preparation guide is designed to help Microsoft Office Specialist Certification candidates prepare for the Microsoft Word 2000 Expert certification exam.

On This Page
Exam NewsExam News
Audience ProfileAudience Profile
Skill StandardsSkill Standards
Exam FormatExam Format
Success Profile and Preparation TipsSuccess Profile and Preparation Tips
Passing standard (cut-score)Passing standard (cut-score)
Test-Taking RulesTest-Taking Rules
Test-Taking TipsTest-Taking Tips
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Exam News

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Candidates qualifying for Department of Veterans Affairs education benefits may receive reimbursement for the cost of Microsoft Office Specialist exams.

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Microsoft Office Specialist certifications have been recommended by the American Council on Education (ACE) for college credit. Candidates who achieve certification can apply for college credit through participating ACE member institutions.

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Audience Profile

Microsoft Word 2000 Expert certification is intended for students and information workers whose responsibilities include the use of Microsoft Word at the expert level to create, edit and format documents in organizations of every size.

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Skill Standards

This exam measures your ability to productively use Microsoft Word 2000 at the expert level. Before taking the exam, you should be proficient in the following program skills:

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Working with Paragraphs

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Apply paragraph and section shading

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Use text flow options (keeping lines together)

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Sort lists, paragraphs, and tables

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Working with Documents

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Create and modify page borders

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Format first page differently than subsequent pages

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Use bookmarks

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Create and edit styles

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Create watermarks

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Use Find and Replace with formats, special characters, and nonprinting elements

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Balance column length (using column breaks appropriately)

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Create or revise footnotes and endnotes

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Work with master documents and subdocuments

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Create and modify a table of contents

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Create cross reference

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Create and modify an index

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Using Tables

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Embed worksheets in a table

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Perform calculations in a table

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Link Microsoft Excel data as a table

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Modify worksheets in a table

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Working with Pictures and Charts

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Add bitmap graphics

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Delete and position graphics

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Create and modify charts

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Import data into charts

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Using Mail Merge

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Create main document

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Create data source

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Sort records to be merged

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Merge main document and data source

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Generate labels

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Merge a document using alternate data sources

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Using Advanced Features

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Insert a field

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Create, apply, and edit macros

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Copy, rename, and delete macros

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Create and modify form

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Create and modify a form control (for example, add an item to a drop-down list)

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Use advanced text alignment features with graphics

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Customize toolbars

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Collaborating with Workgroups

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Insert comments

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Help protect documents

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Create multiple versions of a document

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Track changes to a document

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Set default file location for workgroup templates

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Round trip documents from HTML

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Exam Format

Performance-based
This Microsoft Office Specialist exam is performance-based, requiring you to perform a series of tasks using Microsoft Word 2000.

Scenario- based
Many of the questions in this Microsoft Office Specialist exam require you to complete a series of tasks to create or modify a typical business document. For example, you might be instructed as follows:

Open and compare document versions by completing the following tasks:

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Open the version of the document with the comment Expand details.

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At the beginning of the document version, insert a Table of Contents showing two heading levels.

Exam Controls
During the exam you will see the exam controls across the bottom of the screen. Each of the exam controls and their functions are described below.

COUNTER:

The Counter tracks how many questions you have completed and how many remain.

TIMER:

The Timer starts when the first question appears on your screen. The Timer displays the remaining exam time. If the Timer is distracting, click the Timer to remove the display. Note: transition time between questions is not counted against total allotted exam time.

ZOOM:

The Zoom icon enables you to increase or decrease font size of the question text by clicking “+” or “-“.

RESET:

The Reset button enables you to restart work on a question if you think you have made an error. Note: the Reset button will not restart the entire exam nor extend the total allotted exam time.

NEXT:

When you complete a question, click the Next button to move to the next question. Note: It is not possible to move back to previous exam questions.

Scoring
One to three points are possible per question, depending on the number of specified tasks. At the conclusion of an exam your final score is derived by converting the task score to a 1000-point scale.

While some questions involve more tasks than others, each question is scored on a total-score basis (i.e.; number correct) rather than on a pass/fail basis. For example, a 20-question exam may have 34 possible points; one point for each task.

Concurrent Exam
This exam uses the actual Microsoft Word 2000 program. All menu items, keyboard shortcuts and right-click options will be available to complete the tasks. The help menu, including use of the Office Assistant, is not available in any of the exams.

Number of questions
This exam has from 23-30 multi-task questions. The number of questions depends on the exam form you are administered.

Completion time
This exam has a maximum allowed time of 45 minutes.

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Success Profile and Preparation Tips

Experience using Microsoft Word is the most effective method of preparation.

The majority of successful candidates for Microsoft Word 2000 Expert certification:

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Have had more than one year experience using the application in an applied setting (i.e., on the job, in school, and/or at home) prior to their exam experience,

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Spent no less than 30 hours in exam specific preparation,

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Chose practice tests/assessments, instructor-led training, self-study/books guides, or computer-based training as their primary preparation methods, and

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Used the following methods of preparation in combination:

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practice tests/assessments,

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self-study books/guides,

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computer-based training, and/or

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instructor-led training.

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Passing standard (cut-score)

Multiple forms (or versions) of this certification exam are produced to maintain exam security. The passing score for this exam, accordingly, depends upon the form that is administered.

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Test-Taking Rules

Exam security
Certain security measures are in place to protect the integrity of Office Specialist exams. For example, all examinees are required to present personal identification at the testing center and to consent to a Non-Disclosure Agreement (NDA) before taking an exam. Finally, additional rules and procedures are in place for Microsoft Office Specialist Authorized Testing Centers and examinees to combat cheating and misuse of exams.

Retake policy
Candidates may retake the same exam one time without restriction. However, candidates who wish to retake the exam a second or subsequent time must wait a minimum of seven days before retaking the exam. Candidates participating in exam beta-testing may take each beta exam only once.

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Test-Taking Tips

Entering Information

Enter requested information as it appears in the instructions without duplicating the format. For example, all text and values that you will be asked to enter will appear with bold and underlined text formats, however, you should enter the information without applying these formats unless you are specifically instructed to do otherwise.

Dialog Boxes, Task Panes and Toolbars

You must close all dialog boxes, but you do not have to close task panes before proceeding to the next question, unless you are instructed to do otherwise. Closing floating toolbars is optional.

Saving

You do not have to save your work before proceeding to the next question, unless you are instructed to do otherwise.

Office Help

To ensure a fair and secure testing environment, the Office Help system (including the Office Assistant) cannot be accessed during the exam.

Printing

For questions that ask you to print a document, spreadsheet, chart, report, slide, etc., please note that nothing will actually be printed.

Scoring

Scoring is based on a combination of the end result of your work and, where specified, the method used, but not the time taken to complete questions or the exam. Extra keystrokes or mouse clicks will not count against your score. Tasks that are not dependent upon other tasks within a question may be completed in any sequence.

Computer Interruptions

In the event of a computer interruption, notify the testing center administrator immediately to restart your exam. The examination software will return to the point in the exam where you were interrupted and will retain your score and your remaining testing time.

Exam Time

The exam timer works against the time spent answering the questions and does not count the time required by the computer between questions.

Preparation Resources

Find Microsoft Press – Step by Step - study materials for Microsoft Office Specialist certification.

Find additional approved courseware for Microsoft Office Specialist certification.

The Microsoft Office Specialist program is committed to providing students and information workers with the opportunity to certify their Microsoft Office skills. Office Specialists enjoy increased competence and productivity with Microsoft Office programs as well as increased credibility with employers, coworkers and clients.


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