Enterprise Desktop Support Technician Job Role

Job Description

As an enterprise desktop support technician, you typically are the face of IT for people working in medium-sized organizations or larger enterprises. In your role, you may perform such tasks as deploying and supporting desktop operating systems and applications, identifying the cause and resolution of network and security issues, and supporting mobile devices. Depending on the company's size, you might specialize in one area, such as supporting productivity applications running on Windows client operating systems.

Possible Job Titles

Skills and Experience

Skills

Typical Required Experience
One to two years

Responsibility Scope

Typical Next Positions

Training Resources

Microsoft Learning provides a variety of premium training resources to help you focus on what it is you need to know. With so much technical content available, we have made it simple for you by developing content to meet your learning style. We have prepared a Learning Plan that contains both self-paced and instructor guided training resources on Windows 7. Select the learning method that works best for you or blend solutions to maximize results.

If you plan to become an enterprise desktop support technician, you may want to earn the MCITP: Windows 7, Enterprise Desktop Support Technician certification.

Microsoft Certification Exams
A Microsoft Certification is a validation of your skills and can help differentiate you in today’s IT job market.

Most Microsoft Certification exams are available at special student prices. Microsoft Certification exams that have a "72" prefix (such as Exam 72-640), are available to students at the discounted price. You can take exams that have the "70" prefix; however, these exams are available at retail prices.

Microsoft E-Learning
Learn at your own pace with online courses available anytime, from any location with Internet access. Microsoft E-Learning collections can be purchased for as low as US$287.99 or US$39.99 for an individual course.

Microsoft Press Books
Find study guides, reference guides, and practical how-to books. Most self-paced training kits can be purchased for as low as US$69.99.

Classroom Training
Learn from an instructor in a classroom environment. Microsoft Learning Partners are the only training providers that meet the Microsoft standards to deliver training by using Official Microsoft Learning Products and Microsoft Certified Trainers. Costs vary depending on the length of the course and the learning solution offered.

Additional Information